Sr Partner Operations Manager Prime Video Prime Video Content Services

Prime Video (PV) is a digital video streaming and download service that offers Amazon customers the ability to rent purchase or subscribe to a huge catalogue of content. Movies range from new releases to classic favourites and PV also offers major television shows entire seasons and fastfollow content after airing on TV. Amazons video subscription offer service includes tens of thousands of movies and TV episodes selected from the full assortment available at Prime Video. In short PV offers content in multiple formats and offer types for our customers to access and enjoy both their favourite shows and explore new titles.

The PV Partner Operations Management (POM) team is looking for a bright customer obsessed driven and creative individual to join our team. POM is responsible for driving a worldclass partner experience through enabling Partners to deliver assets of all varieties ontime in full and at the PV quality bar.

As a Senior Partner Operations Manager you will manage the operational performance of our thirdparty studios content distributors and fulfilment vendors (collectively partners). You will drive longterm strategic operational partnerships with our partners across the globe. In this role you will be accountable for timely and costeffective delivery of source materials from our partners. In addition you will identify and drive delivery improvements through the use of reporting data analysis positive relationship building and innovative workflow enhancements. The ability to develop own and report on key performance metrics is a critical.

This role will work with executivelevel leadership within the streaming community as well as crossfunctional projects with internal and external stakeholders. Internal teams include content acquisition vendor management marketing engineering content processing legal finance and accounting teams. External teams vary based on partner and may include marketing rights management IT engineering Localization Compliance and digital fulfilment operations teams.

In addition to account management the Senior Partner Operations Manager will own industryleading content launches and expansion initiatives into new markets and business lines and will conduct analysis to identify opportunities for process improvement and cost reduction. In essence Senior Partner Operations Managers act as the general manager and own a partners operational experience on Amazon.



Key job responsibilities
Consult and Advise Content Acquisition on partner capabilities and system requirements to ensure licensing deals will deliver the maximum ROI
Advocate on behalf of partners and internal business stakeholders to ensure PV systems provide a bestinclass user experience making PV the preferred global platform for content providers
Distil insights on partner capabilities to advise and enhance business strategies such as new content and market launches
Establish steadystate publishing management mechanisms built for scale and growth
Identifying gaps in our partners digital supply chains and helping educate to allow them to meet and adhere to our specs and SLAs
Manage complex escalations that may span across multiple business units
Drive longterm solutions through automation and innovations to complex workflows
Mentoring others and helping develop talent


A day in the life
Drive innovation in delivery and publishing capabilities by influencing and partnering with the engineering and tech teams.
Design workflow strategies for accelerated content delivery in multiple languages formats and platforms while simplifying and eliminating redundant practices.
Streamline business and technology solutions that strengthen our partnerships while advancing our services.
Work effectively in a team environment and crossfunctionally with Prime Video Business Teams Catalogue technology teams engineers Analytics and Product.


About the team
Our mission is to make available to Prime Video customers the largest and highest quality and most enriched catalogue of video content anywhere in the world. We aim to create a frictionfree selfservice delivery experience that meets the needs of all studio partners regardless of size budget location language or technical capability. By doing so we remove distribution limitations and level the playing field across studios so every title is available to every customer worldwide and the best content wins.

Demonstrated results as an Account Manager or Vendor Manager in a mediarelated environment.
Familiarity with industry digital deliver standards specifications and delivery formats
Excellent written and verbal communication skills strong numerical and analytical aptitude proven negotiating skills.
Demonstrated ability to credibly coordinate between technical teams and business stakeholders as well as understand the systems and processes that will be utilized in achieving program objectives.
Excellent interpersonal skills; ability to form relationships and work successfully with business and technical teams across the organization.
Proven track record of delivering initiatives from conception through completion.
Demonstrated ability to think both strategically and tactically.
Proven ability to multitask and manage multiple projects through work prioritization and planning.
Proactive attitude and willingness to dig deep to achieve goals.
Advanced knowledge with all MS Office tools.

Ability to deliver on ambiguous projects with incomplete or imperfect data
Ability to understand customers and their behaviour in order to drive new feature development
Strong data and analytics mindset and experience with Quicksight

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