Senior Account Manager
Senior Account Manager
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Job Description
WE ARE HIRING A SENIOR ACCOUNT MANAGER
Are you ready to join the worlds premier MarTech solution
TLC has become THE global MarTech solution to reward consumer behaviour with experiences. Now operating from 14 worldwide hubs the TLC COSMOS Platform connects millions of consumers with over 150000 experience reward venues. We trust in decades of proprietary data to ensure we offer the right experience to every individual.
In 2024 TLC formed a strategic partnership with BDCapital a private equity firm. The collaboration provides both financial backing and strategic guidance fueling TLCs mission to enhance its market leadership and expand its global footprint in datadriven loyalty solutions.
At TLC we know that experiences make life more rewarding!
We are looking for innovative passionate and caring people to join our team and help us continue to build our success story!
Role Purpose
To drive excellence in every area of client account management across the team raising the bar in our service performance and consultative approach. To manage TLC campaigns from start through to completion; to provide an excellent ongoing service to clients offering guidance and advice that results in successful campaign delivery and project management. To support the sales team with client pitches and bids and achieve repeat business through developing and maintaining excellent relationships with clients. To manage and direct the account management team to ensure the attainment of individual team and company objectives.
Core deliverables
- Lead endtoend project management across all phases from creative development to legal production web and beyond ensuring seamless coordination between internal teams and external partners.
- Collaborate closely with the Data and Digital teams to leverage internal tools and methodologies that drive datainformed strategies reporting and measurable success.
- Work handinhand with Operations to optimise and evolve internal processes improving team efficiency and overall delivery effectiveness.
- Partner with the Business Development team to shape and deliver compelling insightled client presentations that reflect bestinclass strategic thinking and .
Team management
- Lead by example exceptional client and campaign management skills
- Development of team across all role structures & review team performance and motivate to produce success
- Team structure and resource management in a dynamic environment
- Issue resolution point of contact and escalation
- Capacity management and work allocation
- Team performance KPIs and targets
Commercial
- Monitor oversee and drive commercial performance in line with YOY targets
- Maximise commercial output of the team via relationship management client contact and team performance
- Budgeting and commercial awareness across broad spectrum of campaign delivery
- Contribute to new business review and commercial viability of new projects ensuring feasibility and deliverability
Project based
- Driving excellence in campaign delivery
- Strong focus on achieving client objectives and delivering campaign success (for both TLC and for Client)
- Manage various campaigns with an onus on the more challenging and demanding
- Support team with project delivery client relationships and drive account management excellence
- Become source of knowledge across various campaign related categories inc data protection digital delivery and partner management
- Liaise with various dept leads/heads on project lifecycle and delivery of success
Skills & Knowledge
- Excellent presentations skills
- Ability to build and maintain strong client relationships
- Excellence advising clients on capabilities and custom strategic solutions
- Demonstrable leadership qualities with track record of developing prolific account directors
- Entrepreneurial drive focused on client retention through value propositions and identifying new opportunities
- Considerable experience in delivering a consistently high standard of service in line with client expectations and provide valuable advice and guidance.
- Perceptive to client needs able to adapt to changes and quickly resolve any problems to the satisfaction of the client
- Experience working in a managerial position; leading directing and motivating individuals and teams and managing operational and employee issues
- Practiced in managing and overseeing large scale client facing projects managing workflows and monitoring work quality
- Experienced in developing effective working relationships with clients and work colleagues at all levels and able to influence people to bring about the most successful outcomes that are mutually beneficial to all parties. Can build effective relationships with internal work colleagues; provides support where needed; shares information knowledge and ideas and treats people with respect
- Takes a commercial view when decision making in order to maximise the value to be gained from campaigns. Significant knowledge of the industry and any new and emerging practices and how to exploit them and remains aware of what competitors are doing
Attitudes
- Highly motivated keen to learn enthusiastic and has a positive attitude to work
- Confident tenacious and has self belief
- Natural ability to build strong relationships and work effectively with all people
- Work independently selfmotivated and flourishes in a competitive environment
- Proactive and always willing to offer new suggestions and ideas
- Ability to think on your feet
- Professional at all times
Heres what weve got to offer:
- Dynamic & collaborative team
- Creative work environment
- Career progression and upskilling opportunities
- Weekly Happy Hour
- TLC Wellness
- Global Clients & Team exposure
- TLC Fun Club & Social Calendar (known to include pizza deliveries!
- TLC Gives Back Charity partner/off site days.
- The Frankies Our very own awards/staff recognition event.
We know that things are better when were together so our preference for the successful person is to be office based to collaborate and be part of what makes things magic but we do offer flexibility when needed.
Being a peopleled business we hire upon values and believe that our people are what make the beloved TLC culture so unique.
At TLC we aim to create a world within the world that is free from prejudice bias and inequity.
A world where diversity is valued and celebrated and where we work hard to ensure all our wonderful people are given equal opportunity to succeed.
If you are ready to be part of the TLC Worldwide success story click to apply today!
We look forward to seeing your application!
Employment Type
Full Time
