Operations Customer Success Manager full-time Belgium based
Operations Customer Success Manager full-time Belgium based
Posted on :
24-04-2025
Employer Active
1 Vacancy
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Job Description
About Sitemark:
Our mission is to accelerate the worlds energy transition through digital solutions. Founded in 2016 Sitemark has since grown into a world leader in the solar industry. We have developed a marketleading software platform that digitalizes solar plants across their entire lifecycle.
Tasks
Responsibilities:
- Create a robust support system to provide comprehensive product assistance to customers resellers partners and pilots aimed at ensuring satisfaction troubleshooting and minimizing support requests.
- Establish and manage a selfsustaining customer success system actively catering to customer requirements elevating overall customer satisfaction and loyalty while also adeptly handling exceptional use cases.
- Build and maintain strong customer relationships to enhance loyalty and retention.
- Deliver product training and education to maximize customer value.
- Coordinate with internal and external stakeholders for efficient and highquality service delivery.
- Oversee customer operations from booking to delivery ensuring excellence and satisfaction with the help of internal and external team members.
- Manage data acquisition including expanding drone pilot network and negotiating pricing.
- Project manage field operations addressing issues promptly and maintaining customer communication.
- Coordinate legal HSSE (health safety security & environment) logistical and scheduling constraints for efficient project .
- Utilize organizational skills to manage multiple functions and projects simultaneously.
- Identify process gaps and streamline workflows for operational excellence.
- Create a structured customer onboarding process for smooth transitions and successful adoption.
- Anticipate risks and implement mitigation plans to minimize disruptions.
- Become an expert on Sitemark products and provide support to both internal and external stakeholders assisting them with product usage and optimization.
Requirements
- Bachelors degree or higher in a relevant field.
- Excellent English and French communication skills (additional languages are a plus).
- Minimum two years of experience in hightempo operational environments.
- Quick learner with strong decisionmaking and problemsolving abilities.
- Exceptional planning scheduling and stakeholder management skills.
- Ability to work independently and collaboratively in team settings.
- Proactive mindset with a focus on process improvements.
- Business and tech savvy staying updated on industry trends.
- Analytical skills for data interpretation and insights.
- Persuasive communication style with diverse stakeholders.
- Familiarity with customer relationship management applications.
- Strong interpersonal skills and attention to detail.
Nice to Haves:
- Experience in photogrammetry Lidar and UAV operations.
- Knowledge of the solar industry and regulations.
- Experience in customer success management.
Benefits
Our Offer:
- Exciting job with continuous learning opportunities.
- Impactful role in a fastpaced globallyfocused tech company.
- Competitive salary package and attractive benefits.
- Collaborative and positive work environment.
- Interesting home working policy for flexibility.
Employment Type
Full Time
Key Skills
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