Incident Manager
Incident Manager
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Job Description
Are you ready to discover the role of an Incident Manager in NetcompanyIntrasoft
As an Incident Manager you will:
- Lead and coordinate the resolution of major incidents ensuring effective communication and minimal disruption to services.
- Manage incident escalation and ensure timely resolution within agreed Service Level Agreements (SLAs).
- Contribute to definition of an overall process strategy and goals and ensure they are understood across all services for all processes;
- Organize process advisory and tactical boards with process stakeholders;
- Ensure process owners and controllers are in place with clearly defined roles and responsibilities;
- Maintain structure and content of the process documentation in the knowledge management system;
- Organize process reviews in order to continually improve and drive the effectiveness of all processes.
Qualifications :
What would make you a fit for the role:
- University degree in Computer Science Information Technology or a related field and minimum 4 years relevant experience;
- Excellent understanding of Incident Management and IT service management best practices and standards (e.g. ITIL IT4IT);
- Experience with process delivery in multitower and multisite environment;
- Competent in using a variety of planning methodologies.
- Strong analytical skills with ability to interpret data and statistics;
- Experience in forecasting and scheduling;
- Excellent communication skills in English;
- ITIL Certification OR completion of an ITIL certification within 3 months of starting the position;
- Minimum 1 Technical Certification from the list below:
- ITIL4 Managing Professional
- ITILv3 Intermediate / Expert / MACL
- IT4IT certification
- UML BPMN 2.0 (Business Modelling)
- OMG Certified Expert in BPM (OCEB)
Additional Information :
Being a part of the Netcompanyntrasoft team you will be provided with:
- The opportunity to work in a modern environment.
- A competitive compensation & benefits package
- Hospitalization plan
- Hybrid working model
- Meal and commuting allowance
- Wellbeing activities (on premises)
- Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business adhoc trainings)
- A personalized development plan for targeted career growth
If you are looking forward to be part of a diverse environment and have the opportunity to work alongside wellexperienced professionals on challenging largescale projects that directly impact millions of citizens around the globe then this is the place to be!
By joining Netcompany Intrasoft Belgium you will be an integral part of a distinguished team of 600 tech enthusiasts working for international projects primarily within the European Institutions market. Whether youre collaborating with clients on their premises or harnessing the power of cuttingedge technologies at our own facilities youll have the opportunity to shape the future of digital services in an environment that values your ideas and fosters your growth.
#LISS1
Our culture
Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: submit your CV in English. All applications will be treated as strictly confidential.
Should you be invited for an interview and be considered suitable candidates for the EU project at the first stage we inform you that your CV may be forwarded to the relevant European Organization or third companies consortium members participating in the specific EU project together with NETCOMPANY INTRASOFT for evaluation.
We ensure equal opportunities treatment and consideration to all candidates. Discrimination based on sex racial or ethnic origin religion or belief disability age sexual orientation or marital status physical or mental disability or any other factor protected by applicable laws and regulations is prohibited. As part of the NetcompanyIntrasoft culture we respect human rights and focus on creating a positive workplace where all employees are valued and where diversity and inclusion are a vital part of our our everyday working experience.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
