Customer Success Manager
Customer Success Manager
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1 Vacancy
Job Description
- Build positive relationships with customers drive adoption of our platform and ensure they receive significant value from our product.
- Focus on onboarding delivery and retention for our customers as well as ensuring that both sides of the marketplace are having an outstanding experience on the platform.
- Apply strong influencing and collaborator negotiation skills to offer strategic consultations address concerns proactively optimize timelines and get results.
- Work crossfunctionally engaging with many teams across company including Commercial Product and Engineering. Advocating for the customer by proactively gathering their feedback and translating into actionable insights for internal teams to improve the platform and the customer experience.
- Play a key role in crafting and optimizing our Customer Success processes as we optimize this function for scale.
Qualifications :
- Bachelors degree from any major
- 2 years of experience driving highimpact customerfocused initiatives
- Use your analytical skills to identify target clients to tailor engagement plans to drive product adoption and usage and manage any risks.
- Understand the key drivers of behavioural change and implement tailored training & consulting programs for customer in line with business strategic priorities.
- Facilitate training or consulting sessions with leaders teams & individuals through webinars & facetoface workshops to achieve business outcomes.
- Work with the client to identify their strategic sourcing needs and provide feedback to the organisation to aid client needs.
- Continuously maintain a deep understanding of our product solutions to be the subject matter expert for our clients.
- Manage multiple internal relationships with Senior Sales Managers Sales and Customer Service to drive a one team approach with clients and increase speed to value of products.
- Manage customer happiness throughout the customer life cycle.
Desired Values
- Shows a strong curiosity for ensuring customer happiness and delivering excellent service.
- Demonstrated experience in facilitation of group training sessions & onetoone consulting to achieve strategic business outcomes for clients.
- Proven track record of encouraging positive relationships with collaborators and customers at all levels within an organization as well as managing the expectations of senior partners.
- Effective communication skills with the ability to influence & drive behavioural change.
- Understanding of endtoend recruitment processes HR technologies talent acquisition and candidate sourcing challenges a background in Human Resources or Recruitment would be highly regarded. Exhibits a keen curiosity about the recruitment and human capital industry.
- Ability to analyse data derive insights into solutions and use that for the purpose
Additional Information :
At SEEK we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.
We know teams with diverse ideas experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such we welcome applications from people with a diverse group of backgrounds and life experiences especially as they relate to gender sexual identity culture faith disability and life stages. If you have the skills curiosity and an adaptable approach but dont meet every responsibility or qualification listed in this advertisement please still get in touch with us.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
