IT Operations Specialist

The primary responsibility of the IT Operations Specialist is to oversee the governance of Shakers technology software platforms respond to ticket escalations and assist with various IT projects. This role reports directly to the IT Director and involves collaborating with the IT Team to organize maintain and establish new workflows or processes aimed at enhancing the efficiency of the IT Team.

DUTIES & RESPONSIBILITIES:

• IT Financials
  • Analyzing IT spending across different areas like hardware software maintenance and renewals to identify costsaving opportunities.
  • Ensure timely payment of ITrelated expenses including cloud services subscriptions and maintenance contracts.
  • Coordinate with the finance department to review and process IT invoices and expenditures.
• IT Documentation and Knowledge base
  • Document support solutions and maintain internal knowledge base articles to enable faster issue resolution.
  • Maintain accurate and uptodate documentation of IT processes systems and procedures.
• IT Software and Hardware Governance
  • Oversee the management and governance of technology software platforms.
  • Identify opportunities for process improvements and implement best practices to enhance IT operations.
  • Ensure proper IT asset management software licensing and inventory tracking.
• IT Helpdesk
  • Provide daytoday technical support and maintenance for the companys systems applications and network infrastructure to ensure smooth operations.
  • Contribute to smallscale IT projects (e.g. new hardware rollouts software implementations) by coordinating task schedules communicating with users and ensuring successful .

Qualifications :

EDUCATION & EXPERIENCE:

• Associates degree in a computer technology related program or relevant industry certification.
• 3 years of experience in a similar role.

ADDITIONAL REQUIREMENTS:

• Excellent organization and project management skills.
• A strong understanding of client Operating Systems specifically Windows 11 and MacOS.
• A strong understanding of Microsoft 365 client products such as Microsoft Office Microsoft Teams etc.
• A good understanding of iOS and Android mobile device platforms.
• Familiarity with Microsoft 365 tenant administration consols such as Admin Exchange Teams SharePoint Entra etc.
• Familiarity with it ticketing systems such Zendesk.
• Basic understanding of networking protocols such as WIFI TCP/IP DNS DHCP SSH SMTP etc.
• Ability to complete projects independently and with minimal supervision.
• Excellent written and oral communication skills
• Effective interpersonal communication and problem solving using a high degree of patience and problem management techniques.

SALARY RANGE: $65k 80k

Additional Information :

Rewards and Career Advantages 
Within a culture defined by energy fun and talent our team enjoys competitive pay health and financial benefits and the opportunity to work among innovative friendly colleagues. 
  
About Us 
 Shaker Recruitment Marketing is a familyowned recruitment advertising and marketing communications agency that has exceeded the expectations of clients since 1951. Strategically responding to change we have created a legacy of success through excellence in creativity service relationshipbuilding employee/client retention and agility. We offer bestinclass solutions for employer branding media planning and buying career site design and development social media recommendations and mobile solutions.  
 

Remote Work :

No

Employment Type :

Fulltime