Senior Customer Engagement Manager Talent Solutions
Senior Customer Engagement Manager Talent Solutions
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
At LinkedIn our approach to flexible work is centered on trust and optimized for culture connection clarity and the evolving needs of our business. The work location of this role is hybrid meaning it will be performed both from home and from a LinkedIn office on select days as determined by the business needs of the team.
About the Team
The Customer Learning team within the Scaled Solutions Organization provides evolving learning experiences for LinkedIn Talent Solutions customers to enable inspire and compel strong adoption and success.
This position is based in Singapore and reports to the APAC Manager for Customer Learning based in Sydney Australia.
About the Role
We are seeking an innovative customercentric professional with experience and expertise in customer program management educational content development and delivery of training to an external audience. This person will be a primary driver of product adoption through impactful training experiences tailored to diverse markets within a specific region.
A core responsibility of this role is designing delivering and refining engaging locally relevant learning experiences that align with LinkedIns global Customer Learning strategy. This person will work closely with and influence senior crossfunctional stakeholders to ensure global educational initiatives are thoughtfully adapted to regional needs ultimately fostering deeper customer engagement and confidence in using LinkedIn products. Collaboration is central to this role and this person will collaborate with local and global stakeholders across multiple functions including Core Content LXDs Sales Customer Success Marketing Knowledge Management Insights and more.
The ideal candidate is customer focused datadriven partnershipminded and has a passion for customer training and an understanding of adult learning principles. This person also exhibits critical thinking by identifying and resolving risks by strategically recommending structural program enhancements and clearly communicating the tradeoffs and benefits of different approaches based on impact to LinkedIn and the customer. At all times this person will champion the voice of our customers using feedback and insights to evolve our Customer Learning strategy and proactively deliver training solutions tailored to customers anticipated needs.
Responsibilities
- Facilitate market tailored virtual and inperson training experiences
- Assess market requirements through data analysis and stakeholder management
- Proactively create and tailor learning materials to marketfit local customer needs including live delivery webinars and video formats
- Pilot new training approaches built to increase product and feature adoption
- Collaborate with crossfunctional teams for product brand and legal compliance
- Apply project management principles and techniques to manage complex training initiatives
- Communicates learning program impact to senior stakeholders and leveraging those insights to inform future program iterations to generate stronger business results
- Regularly represents the full Customer Learning team on crossfunctional initiatives as the goto person
Qualifications :
Basic Qualifications
- 6 years of customer program management management consulting or operations experience
- 3 years of instructional design training or L&D
- 2 years of InstructorLedTraining Experience (InPerson and Virtual)
Preferred Qualifications
- Experience supporting the South East Asia and Korea markets
- Proven ability to present confidently to seniorlevel stakeholders
- Ability to work independently and without much supervision
- Experience collaborating on initiatives as part of a Global team
- Experience in design learning development or a related field
- Video editing and voiceover recording software (AIbased or other)
- Learning Management System (LMS) experience Skilljar
- Presentation design (Keynote/PowerPoint)
- Curriculum development
- Familiarity with adult learning theories and principles
Suggested Skills
- Effective Communication
- Critical Thinking
- Facilitation
Additional Information :
Global Data Privacy Notice for Job Candidates
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
