drjobs Customer Service Agent

Customer Service Agent

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1 Vacancy
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Job Location drjobs

Houston - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Job Description

We are seeking a Customer Support Specialist to join our team in Houston TX. The ideal candidate will be responsible for providing excellent customer service and support to ensure client satisfaction. You will act as the primary point of contact for our customers addressing inquiries resolving issues and ensuring a smooth experience with our services.

Responsibilities

  • Respond to customer inquiries via phone email and chat in a professional and timely manner

  • Resolve product or service problems by clarifying customer complaints and determining the best solution

  • Maintain customer records by updating account information and tracking interactions

  • Collaborate with internal departments to address customer needs and follow up on service requests

  • Provide product and service information accurately and efficiently

  • Assist in developing support materials and improving processes based on customer feedback

  • Ensure high levels of customer satisfaction and maintain a positive company image


Qualifications :

Qualifications

  • High school diploma or equivalent required; associate degree or higher preferred

  • Previous experience in customer service or support role 1 year preferred)

  • Strong communication and problemsolving skills

  • Ability to multitask and remain calm under pressure

  • Proficient in using customer service software and tools

  • Detailoriented and organized


Additional Information :

Benefits

  • Competitive salary ranging from $42000 to $53000 annually

  • Opportunities for growth and career advancement

  • Onthejob training and skill development

  • Supportive and collaborative team environment

  • Fulltime position with consistent schedule


Remote Work :

No


Employment Type :

Fulltime

Employment Type

Full-time

Company Industry

Department / Functional Area

Customer Service

About Company

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