IT Provider Manager OESL mfd - REF 72022A

We are looking for a IT Provider Manager (m/f/diverse) for the locations Porto or Timisoara with the following responsibilities:

Vendor Management and Relationships

• Develop and maintain strong relationships with external service providers fostering trust communication and collaboration.
• Negotiate contracts with new and existing providers ensuring favorable terms and alignment with company goals.
• Monitor and evaluate vendor performance ensuring adherence to SLAs KPIs and other contractual commitments.
• Manage service escalations and disputes acting as the main point of contact to resolve issues in a timely and effective manner.

Service Delivery and Optimization

• Oversee service delivery by external providers to ensure quality timeliness and compliance with business requirements.
• Proactively identify opportunities for improvement in service delivery and work with vendors to optimize processes reduce costs and increase operational efficiency.
• Collaborate with internal IT and business teams to ensure that provider services are aligned with evolving business needs and technological advancements
• Develops support concepts and procedures to meet in minimum the current defined service levels demonstrates opportunities to improve service provision

Contract Management

• Review and manage contracts for external service providers ensuring they reflect the companys requirements compliance standards and risk mitigation.
• Keep up to date with contract renewal schedules and renegotiate terms as necessary to maintain competitive advantage and service quality.
• Implement contract governance processes to ensure that all terms and conditions are adhered to and that compliance risks are mitigated.

Risk Management and Compliance

• Assess and mitigate risks associated with external providers particularly in areas related to data security service continuity and compliance.
• Ensure that vendors are compliant with regulatory requirements and company policies especially concerning data protection intellectual property and IT security.
• Conduct regular audits and reviews of vendor performance and compliance with contract terms escalating issues as necessary.

Strategic Provider Ecosystem Development

• Contribute to the development of the provider ecosystem strategy identifying new vendors and emerging technologies that could bring value to the company.
• Continuously assess the provider landscape exploring new opportunities to leverage innovative solutions and strategic partnerships.

Customer Relationship Management

• Acts as a primary partner for internal customers as well as for external provider management assisted by Project Management Office
• Provides guidance to facilitate central & local change management process
• Works cooperatively with the local experts and/or teams out of the retail organisations
• Ensures the optimal resource utilization

Applications from severely handicapped people are welcome.

Qualifications :

• Bachelors degree in Information Technology Business Administration Supply Chain Management or a related field.
• Required Certifications: Certified in IT Service Management (e.g. ITIL Foundation) Certified Professional in Supply Management (CPSM).
• Preferred Certifications: Certified Contract Manager (CCM) Project Management Professional (PMP) Certified Outsourcing Professional (COP).
• 5 years of experience in vendor management provider management or IT procurement with a track record of managing external service providers and optimizing IT service delivery.
• Managed the contract negotiation and onboarding process for new IT vendors ensuring alignment with business requirements and contractual agreements.
• Led the vendor performance review process implementing improvements and ensuring service delivery met KPIs and SLAs.
• Led an IT outsourcing initiative overseeing vendor selection contract negotiations and the transition to a new service provider.
• Managed multiprovider ecosystems ensuring all vendors delivered consistent quality and met operational expectations.
• Ability to collaborate effectively across functional areas (IT procurement legal etc. to manage vendor relationships and drive successful outcomes.
• Influence without direct authority leading by example and through strong communication and negotiation skills to manage external partners.
• Experience in crossfunctional team leadership where the role involves working with IT legal business units and procurement teams to ensure smooth service delivery and issue resolution.
• Stakeholder management experience to ensure alignment with business goals and effective communication with senior leadership business units and external partners.
• Fluent in English and German another language helpful
• Exposure to international work content in previous roles

Applications from severely handicapped people are welcome.

Additional Information :

The wellbeing of our employees is important to us. Thats why we offer exciting career prospects and support you in achieving a good worklife balance with additional benefits such as:

Training opportunities

Mobile and flexible working models

Sabbaticals

and much more...

Sounds interesting for you Click here to find out more.

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Remote Work :

No

Employment Type :

Fulltime