Trust Safety Team Lead

Were looking for an energetic and experienced Team Lead to join the Surveillance team in Austin Texas. This role is a unique opportunity to develop a high performing team while leveraging your knowledge and experience to help millions more potential customers by using Wise!

The Surveillance team has a working understanding of inherent risks associated with high risk activities customer types country risks and their respective mitigation measures.  The investigation accommodates any legal regulatory and operating requirements unique to specific business sectors or jurisdictions to make sure the customers activities fall within the Wise Acceptable Use Policy.

The Surveillance Team Lead is a people lead with a mindset that allows them to build processes that put our customers first while being aware of the risks surrounding the industry specific products and requirements set to us by regulations and partners.

The primary purpose of this position is to lead a team of specialists who evaluate and assess customers mitigate risks associated with them  while ensuring compliance with the established AML/CFT regulations policies and Wises risk appetite.

People leading

• Hire lead develop and manage the Surveillance team including amongst others administrative tasks such as scheduling interviewing hiring etc;

• Organise team activities and maintain a high team morale and a strong sense of community.;

• Measure team performance KPIs plan capacity and maintain focus on the customer experience as well as regulatory/ audit requirements;

• Foster the learning development and career trajectory of analysts on your team and perform regular talent mapping review sessions;

Processes / Project management

• AUP Expertise: Ensure compliance with our Acceptable Use Policy (AUP) by regularly reviewing applying and mitigating risks related to the policy. Maintain a deep understanding of its scope requirements and impact across the organization.

• Risk Evaluation: Analyze and assess the potential risks associated with control changes within systems processes or projects. Provide recommendations to mitigate risks and ensure that changes align with internal policies and external regulations.

• Develop clear concise and wellsupported proposals to present to 2LOD/Compliance Oversight for approval. Proposals should outline the risks benefits and impact of proposed changes or adjustments to control mechanisms.

• Develop effective operational processes task allocation training and performance management to deliver regulatory obligations risk management quality assurance and great customer experience with a tightly managed cost base.

• Understand and manage training the team on our regulatory obligations how our policies fulfil them and our riskbased approach to deterring and preventing money laundering and financial crime;

• Ensure appropriate documentation of new processes procedures and methodologies;

• Measure and work towards improving team KPIs and meeting SLAs;

• Work with product compliance and other financial crime operational  teams to manage operational impact of changes and identify opportunities to improve the customer experience increase automation or improve operational efficiencies.

• Develop client riskmitigation strategies and solutions by having an indepth understanding of their risks drafting riskbased proposals overseeing the implementation of said strategies and tracking efficacy/performance

• Tackle other ad hoc duties. 

Domain expertise

• Be able to represent policies processes and auditable investigation work to regulators and auditors;

• Communicate with customers as required to handle escalated or complicated cases with strong customer empathy as well as clear communication of decisions and policies; 

• Stay up to date on new regulations and ensure continual best practices across the transaction monitoring investigative process are effective

• Be able to roll up the sleeves and perform basic aspects of your teams work

Additional Information :

What We Offer:

• RSUs in a rapidly growing company 401k with up to a 4 match 

• Medical dental & vision insurance including Life Insurance Short & LongTerm Disability and an EAP program

• Flexible working model a mix of working from home and from the office

• 25 days PTO 15 sick days 11 holidays 5 compassionate leave days 3 paid Me days and a paid volunteer day annually

• A paid 6week sabbatical leave after four years 18weeks of paid parental leave after a year with us

• 2025 Austin BuiltIn Best Award winner for Best Places to Work and Best Large Places to Work

• Relocation expenses covered

For everyone everywhere. Were people building money without borders  without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.

Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what its like to work at Wise visit .

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Remote Work :

No

Employment Type :

Fulltime