Rents Management Officer
Rents Management Officer
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Job Description
INTERNAL APPLICANTS: Please temporarily apply for all job vacancies through our website (rather than through OracleHCM jobs for employees): the role
To provide high quality and well managed Income Service with specific responsibility for all matters relating to management of rent accounts and collection of arrears in your designated patch and keeping accurate computer records and other information systems up to date. To provide support to our tenants with extra support to our vulnerable clients collecting information and promoting the take up of welfare benefits Housing and Council Tax Benefit. Postholder will liaise with the Inclusion Advisors Enforcement Officers Housing Officers and Housing Benefit Officers as well as external agencies and stakeholders including Universal credit DWP service centres local jobcentre plus teams CAB local food banks CMHT Social Services and any local support services to provide money and financial inclusion advice to our tenants.
About you
To be successful youll be/have:
- NVQ 3 or equivalent qualification in housing management business administration finance or a customer servicerelated field.
- Demonstrates sufficient knowledge and experience of working in a housing related field or equivalent with a working knowledge of landlord and tenant law housing and welfare benefit legislation housing allocations and rent collection and rent arrears good practice and regulation in order to successfully carry out the requirements of the role.
- Experience of taking possession action for rent arrears via the county court including preparation of all necessary paperwork and presenting the case.
- Knowledge of Welfare Benefits Housing & Council Tax Benefit to maximise assistance provided to the people of Cornwall.
- A detailed knowledge and working experience of debt management & providing money advice.
- Substantial evidence of the ability to make full written records of all interviews investigations and related matters and record information for statistics as required.
- Good knowledge of working practices IT and administrative systems to identify and suggest improvements to the manager and/or team.
- Demonstrates good communication skills and is able to provide information in a way that the customer can understand. Experience in communicating effectively with customers using all media. To write accurate detailed and concise reports of all visits carried out and ensure effective and timely communication with Benefits Teams other departments and agencies.
- Able to demonstrate an ability to deal with members of the public from all walks of life including those enduring difficult personal circumstances such as bereavement and severe or terminal illness.
- Experience in using PC based software applications demonstrated by good working practice of word processing to compile letters and spreadsheets to review data.
- Previous experience of working in a busy office environment dealing with a high volume of sensitive customer enquiries
To find out more about the role and requirements please view theRole Profile.
Our offer to you
Salary:29926.00 Pro Rata
Working Hours:29.6 hours per week
Contract Type:Permanent
Base:Hybrid working working from office home site and in the community as needed. Your base will be our main office in Chy Trevail Bodmin PL31 2FR.
What youll get from us in return is:
- A challenge like no other Cornwall is unique and so are we!
- A highly competitive total package that includes a decent salary (with annual negotiations with recognised trade unions for costofliving salary increases) Local Government Pension Scheme 28 days annual leave plus bank hols (rising to 31 days plus BHs after 5 years continuous service) with the option to buy more family friendly policies and our flexible approach to work
- A senior management team who will listen and support you and encourage your ideas and creative thinking
- Investment and support in your continuous learning and development
- Access to discounts on entertainment shops wellbeing and travel through our online portal
- And a chance to really make your mark
Safeguarding
We are committed to safeguarding the welfare of all our service users clients and role is subject to a Basic DBS will be asked to complete the relevant DBS check to be successfully appointed to the role.
To apply
Its really easy to apply for our roles simply follow the link to create a candidate profile answer the screeningquestions and upload a CV.
The planned closing date for applications is 5 May 2025 (midnight). However we reserve the right to close the vacancy early if sufficient applications are received. So we recommend that you please submit your application early.
Interviews are planned for 12 May 2025.
Contact us
If youd like to have a discussion about the role please feel free to contact us ator
Thank you for your interest in supporting our important work at Cornwall Housing delivering safe homes in strong communities for one and all!
Recruitment Agencies we are not currently seeking agency support with this vacancy thank you. Please view our information for recruitment agencies here: Experience:
Unclear Seniority
Employment Type
Part-Time
Key Skills
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