Customer Success Lead
Customer Success Lead
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Salary Not Disclosed
1 Vacancy
Job Description
We are a customerdriven peoplefocused company dedicated to delivering exceptional value and building lasting relationships. Our mission is to prioritize unmatched inperson customer interactions that leave a lasting impression. Through our Customer Success Leads efforts we have propelled revenue growth driven sales and enhanced our clients reputations.
As a Customer Success Lead you will deliver an iconic experience by guiding customers through every step of their sales journey. From assisting with purchases to helping them switch service providers youll provide personalized support while ensuring clarity and satisfaction. By building trust through honesty and transparency our Customer Success Leads strengthen our sales process and leave a lasting positive impression. We believe in investing in our Customer Success Lead team by fostering a supportive and positive sales culture providing comprehensive training and equipping you with the tools for longterm professional success.
Are you
- Energetic
- A gogetter
- Quick on your feet
- Friendly and outgoing
- A team Player
- Great with people
Customer Success Lead Must:
- Manage the entire customerfacing order process from setup keeping customers informed at every stage and addressing any concerns.
- Provide customers with superior service by guiding customers every step of the way from sales to creating a new account to upselling products and answering any questions
- Become an expert in product knowledge to provide solutions to customer questions and concerns
- Gather and input customer order information accurately and maintain confidentiality
- Develop effective questioning to determine customer needs and provide practical solutions
- Remain professional courteous helpful and sympathetic to customer needs at all times
- Perform customer outreach manage all sales funnel accounts and educate customers on services and products
- Work collectively with the Customer Success Lead and Sales team to improve the customer experience and increase customer retainment
Customer Success Lead Qualifications:
- No experience is necessary we will train in all aspects of the position
- High school diploma or GED
- Leadership sales customer service clientfacing or outside sales background is a plus
- Ability to communicate effectively and sensitively to customer complaints
- Detailoriented with excellent followup practices
- Ability to think quickly on your feet and ask questions
- Ability to work untraditional hours and show flexibility
- Ability to adapt to change and address multiple issues simultaneously
- Ability to present services and close sales with customers inperson in a professional manner
Required Experience:
Junior IC
Employment Type
Full-Time
