Associate Service Consultant
Associate Service Consultant
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Key Responsibilities
- Provide input feedback & approvals into Change Release & Deployment processes & schedules ensuring minimal impact & downtime.
- Approve readiness for support transition & serve as escalation point.
- Managing through the Managed Service Providers to ensure quality outcomes.
- Measure & track providers performance against SLAs & address w/corrective actions.
Qualifications :
Education & Experience
Must have a Bachelors Degree in Computer Science Information Technology or related field & 5 yrs exp in (i) providing integrations software support (Tibco Apigee SAPPI or similar); (ii) supporting EDI (Electronic Data Interchange) transactions covering Order to Cash Purchase to Pay Inventory & Logistics & Banking transactions in a pharmaceutical industry environment; & (iii) working w/infrastructure & operations to plan review & optimize compute storage and memory storage. Of experience required must also have 2 years of experience in: (i) triaging multiple severity 2 & 3 production issues on tier 1 & tier 2 applications; (ii) recommending observability tools to increase production systems reliability; & (iii) creating updating & executing production playbooks & disaster recovery planning for multitiered applications.
Experience may be gained concurrently. This position is eligible for a hybrid work arrangement up to 2 days workfromhome.
Up to 10 domestic travel required.
Additional Information :
Salary Range: $174000 $178500 per year
Apply online at Refer to Req ID: REF38596F
We offer a comprehensive package of benefits including paid time off (vacation holidays sick) medical/dental/vision insurance and 401(k) to eligible employees. This job is eligible to participate in our shortterm and longterm incentive programs.
AbbVie is an equal opportunity employer and is committed to operating with integrity driving innovation transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only to learn more visit & Puerto Rico applicants seeking a reasonable accommodation click here to learn more:
No
Employment Type :
Fulltime
Employment Type
Full-time
