REF54595R- Analyst - Operations- OTC Collections- UK Shifts-Pune
REF54595R- Analyst - Operations- OTC Collections- UK Shifts-Pune
Posted on :
23-04-2025
Employer Active
1 Vacancy
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Job Description
Functional knowledge:
- Understands application of the principles in the defined tasks related to order to cash process.
- Able to handle tasks allocated (Collections/Cash Application) independently as per the specific client process and ensures compliance in terms TAT and accuracy.
- Collectors:
- Voice calling
- Dispute Management
- Customers account Reconciliation
- Customer Orientation
- Ability to understand client expectations and requirements
- Strives to adhere and improve performance on SLAs and deliverables to customer including ownership of solution oriented effective communication of issues raised findings and proposed resolution
- Ability to maintain relationships with relevant line manager / counterparts / Stakeholders Accountability
- Has complete clarity about expectations from self measurable of the same and own role.
- Collaboration & Teamwork
- Understands and works towards the common goals of the organization rather than getting confined to own silo Resolves conflicts at his / her level; escalates if required.
- Displays good collaborative spirit
- Does not resist change management
- Addresses problems and finds solutions by working within and between WNS teams including consultation with and/or escalation to other towers when required.
- Analytical Thinking & Problem Solving:
- Identifies anomalies errors and aberrations in output dives into problem areas to identify root causes and attempts to apply a range of contexts and scenario to identify possible causes of the aberrations and identifies solutions
- Proposes and supports implementation of process improvements
- Communication skills
- Participates actively in team meetings; articulates thoughts clearly
- Listens with attention and builds own understanding
- Demonstrates requisite verbal and written communication Skills
Job location: Pune (Viman Nagar) WFO ONLY
Shift timings: UK Shifts 2:30pm to 11:30pm)
Immediate Joiners Preferred
Qualifications :
(Finance)
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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