Program Manager Services Partnerships
Program Manager Services Partnerships
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Salary Not Disclosed
1 Vacancy
Job Description
The Program Manager Services Partnerships is responsible for designing implementing and managing programs that enable and optimize the performance of our Freshworks service delivery partners. This role ensures that the Freshworks Services partner ecosystem is equipped with the resources processes and incentives needed to deliver exceptional customer outcomes at scale. The ideal candidate will be a strategic thinker with strong program management skills partner ecosystem experience that includes services partners team management experience and a passion for building successful partner ecosystems.
Key Responsibilities:
- Program Development and Strategy: Design develop and execute scalable partner programs that support business objectives including partner enablement performance management and growth initiatives.
- Stakeholder Management: Coordinate a team of Partner Engagement Managers and Partner Support professionals who manage delivery sponsorship and risk mitigation activities for our partners.
- Partner Onboarding and Enablement: Coordinate with the Channel and Enablement teams to successfully onboard and enable services partners ensuring they have the initial certification and ongoing enablement needed to deliver success for our customers.
- Partner Performance: Maintain and evolve key performance indicators (KPIs) and metrics to monitor partner and program performance.
- CrossFunctional Collaboration: Collaborate with internal teams (Channel Enablement Support Marketing Legal and Services) to align partner programs with business needs and customer requirements. Support customers and field teams with escalations and action plans as needed.
- Partner Internal Communications: Develop communication plans in conjunction with the overall Freshworks Partner Program to keep partners informed about program updates.
- Incentive and Recognition Programs: Evolve incentive programs to reward and recognize topperforming partners in coordination with Services business leaders and Channel leadership.
- Continuous Improvement: Gather feedback from partners and internal teams to refine and improve the partner program.
Qualifications :
- Bachelors degree in Business Program Management or a related field
- 10 years of experience in partner program management services delivery or partner operations preferably in a SaaS technology or consulting environment.
- Strong program management skills with experience in managing multiple initiatives and projects simultaneously.
- Strong writing presentation and communication skills for a diverse audience up to executive level stakeholders
- Stakeholder management experience preferably with customer and/or partnerfacing resources
- Experience managing global teams and time zones
- Proven experience in building and managing partner programs at scale.
- Excellent communication and stakeholder management skills.
- Analytical mindset with the ability to interpret data and make datadriven decisions.
- Familiarity with partner ecosystems service delivery models and partner performance management.
- Proficiency in Salesforce ecosystem tools Google Suite and BI tools.
Additional Information :
The annual base salary range for this position is $123120 $176985 USD.
Compensation is based on a variety of factors including but not limited to location experience jobrelated skills and level. Bonus/equity may be available.
Freshworks offers multiple options for dental medical vision disability and life insurances. Equity ESPP flexible PTO flexible spending commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.
At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
