Learning Experiences Design Manager

This role focuses on curriculum development people management and program management. You will partner with our GotoMarket (GTM) teams to lead the design of measurably effective and engaging learning programs and resources to equip our sales partner and customer success teams with the skills knowledge and resources necessary to sell Freshworks products. With expertise in adult learning and instructional design you will lead the process of translating challenging business into engaging learning solutions in partnership with subject matter experts and senior stakeholders. The ideal candidate takes a holistic approach to the design of learning solutions and enablement resources is exceptional in multitasking and organization possesses excellent communication skills and has the ability to work crossfunctionally with experience managing learning experience designers and multimedia developers. They also have broad experience curiosity and learning agility that enables them to quickly become a subject matter expert in their own right. Excellent verbal and written English communication skills are critical. A portfolio work sample or design task completion may be required.

Key responsibilities: 

• Team Leadership & Collaboration 

  • Lead mentor and develop a team of learning experience designers fostering a culture of creativity collaboration and excellence.

  • Provide guidance coaching and feedback on the endtoend design and development of learning experiences ensuring projects are delivered on time within scope and at high quality aligned with project and business objectives.

• Global Scalable Training: 

  • Design cuttingedge training that can be scaled globally including exercises tutorials job aids knowledge assessments social or connected learning strategies and multimediabased assets.

• Stakeholder Management & Communications

  • Partner with subject matter experts and stakeholders from organizations across the company to understand learning needs define priorities and manage expectations.

  • Serve as the primary point of contact for learning design requests ensuring alignment with business goals and learner needs.

  • Effectively communicate project updates learning strategies and design rationale to stakeholders at various levels.

• Ongoing Quality and Impact Assessment 

  • Define and track key performance indicators and mechanisms to continually evaluate the impact and effectiveness of learning programs.

  • Analyze learning data feedback and assessment results to make datadriven improvements.

  • Ensure highquality learning experiences that are wellstructured have a logical flow and are easily understood.

  • Develop assessments that effectively measure learner outcomes and performance.

  • Ensure consistency in user experience branding digital accessibility and style across learning solutions.

• Learning Tools and Operations

  • Ensure that the technical components of elearning experiences are operating smoothly and efficiently building workflows and reporting mechanisms where needed.

  • Stay updated on learning approaches technology and tools through continuous research ensuring that our solutions remain innovative.

Qualifications :

Preferred Qualifications:

• Graduate degree in learning design learning science instructional design educational psychology or similar field

• 5 years of experience designing digital learning experiences (including interactive eLearning modules and job aids) to support adult learners

• Strong organizational and project management skills.

• Excellent communication presentation and interpersonal skills

• Exceptional writing and editing skills

• Working knowledge of eLearning authoring tools such as Articulate 360 (Rise & Storyline) Camtasia Vyond Canva and the Adobe Creative Suite

• Experience creating learning evaluation plans

• Ability to work independently and collaboratively in a fastpaced environment

• Strong knowledge of inclusive and accessible design including WCAG

• A proactive and adaptable mindset with a commitment to continuous improvement and learning

Additional Information :

At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.

Remote Work :

No

Employment Type :

Fulltime