IT Support Analyst
IT Support Analyst
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The IT Support Analyst will provide frontline primary technical support to end users on various technical issues relating to hardware software and peripherals. This individual will also be responsible for responding to documenting and resolving service tickets in a timely manner according to IT service level agreements (SLAs). This position requires an individual with excellent problemresolution skills to diagnose evaluate and resolve complex situations or when appropriate escalate or route tickets to appropriate IT staff members.
The IT Support Analyst will also perform rootcause analysis develop checklists for typical problems and recommend procedures and controls for problem prevention. Multiple platforms including desktops laptops mobile devices and videoconferencing equipment are supported by this individual. The successful candidate will work independently share information and assist other IT staff with work orders.
Responsibilities:
- Provide exceptional customer service in person or by telephone or email
- Resolve service desk issues including troubleshooting hardware and software issues
- Review daily IT operational checklists to ensure that systems are running properly
- Configure and deploy devices software telephones and other technologies to employees
- Perform tasks related to IT access and identity
We do not accept unsolicited resumes from thirdparty recruiters.
Qualifications :
The ideal candidate will have the following:
- 2plus years of experience in working in an IT service or operations support role
- Proficiency in current Microsoft Office and Windows desktop and server technologies
- Ability to articulate technical situations through verbal and written communication
- Experience with businessclass printing and conferenceroom solutions
- Mobile device management and troubleshooting abilities
- Sound understanding of businesslevel IT security practices
- Personal compute device hardware experience.
Additional Information :
Compensation: Salary depends on experience and expertise. Compensation includes a comprehensive fringebenefits package. RESPEC is a 100 employeeowned company and employees are eligible for participation in the Employee Stock Ownership Plan (ESOP) after a qualifying period.
Featured benefits include:
- Flexible Work Schedules
- Paid Parental Leave
- 401(k) & ESOP (with company match up to 4
- Professional Development and Training
- Tuition Reimbursement
- Employee Assistance Program
- Medical/Dental/Vision Insurance Plans
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
