Technical Support Engineer
Technical Support Engineer
Posted on :
23-04-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
We are looking for a Technical Support Engineer with a passion for resolving technical and nontechnical questions and customer satisfaction to join our business unit team.
Responsibilities
Investigate complicated customer complaints up to root cause solutions.
Escalate investigate and resolve Tier 12 level customer queries.
Act as a consultant and offer solutions for customers' problems
Track and manage your work record until resolution
Work with all R&D groups CSM and product management
Build and maintain support tools and knowledge base
Requirements:
At least 1 years of experience in customertechnical support in SaaS companies
Experience working with product and R&D teams
Experience working as part of a global team mostly remote
Experience working with Customer supporting systems such as SalesForce FreshDesk and JIRA
Ability to prioritize tasks based on urgency and importance
Ability to multitask prioritize and manage time effectively
Data analysis good technical understanding and experience with Data analysis and investigation tools REST API GraphQL SQL Postgres Rockset and Mongo.
Understanding/Experiences in scripting languages: Java Python JavaScript and TypeScript
Critical thinker and problemsolving skills motivation to learn new skills and technologies good timemanagement skills
Fluent written and spoken English additional languages an advantage
javascript,technical support,support engineers,data analysis,restapi,rest api,mongo,sql,graphql,salesforce,freshdesk,rockset,jira
Employment Type
Full Time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
