UI Professional V Supervisor-Internal Only REPOST
UI Professional V Supervisor-Internal Only REPOST
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Introduction
GRADE
LOCATION OF POSITION
Main Purpose of Job
POSITION DUTIES
- Provide feedback guidance and training to UI Professionals/Associates in current complex departmental policies procedures and programs to ensure all internal and external goals are met; ensure a satisfactory level of efficiency.
Examine and review unemployment insurance claims and/or nonmonetary determinations for accuracy and completeness to minimize improper payments and prevent fraud. Investigate operational problems and propose solutions to management. Reviews and takes appropriate action on work items generated through the system. Contributes to the compilation of metrics information to report to leadership. May ensure that lowerlevel staff members are reviewing and taking appropriate action on work items generated through the system. Assist in training current and new staff on Beacon processes & procedures. Examine and review unemployment insurance claims and/or nonmonetary determinations for accuracy and completeness to minimize improper payments prevent fraud. Travel to and work collaboratively with AJC staff and leaders. Supervise inperson and call center activities. Monitor reports to ensure that due process is not compromised by Adjudication backlog and that Unemployment Insurance payments are processed promptly. Schedule staff assignments based on claim load call volume Adjudication backlog economic conditions and overall numbers of available staff. Coach and train employees to attain desired levels of performance. Monitor workload reports to ensure timely payment of benefits. Provide quality customer service and education to claimants vendors and employers. Develop and maintain harmonious working relationships with coworkers and support personnel to foster employee engagement. Train new employees in departmental policies procedures and programs. Provide quality customer service. Screen interview and select UI staff in conjunction with the Director. Conduct staff meetings to provide instruction and to apprise staff of new and updated changes in current departmental policies procedures and programs. Compile and maintain legible accurate records documenting the progress of individual staff and conduct and complete the evaluations of lowerlevel UI Professionals/Associates utilizing the Performance Planning and Evaluation Program (PEP) process. Ensure corrective action is taken as warranted utilizing the Performance Improvement Plan (PIP) process. Schedule and approve employee leave.
MINIMUM QUALIFICATIONS
Experience: Eight years of experience in a public/or private agency rendering and/or determining eligibility for a Human Service Program or an insurance claims processing and fraud investigations program OR four years of experience in administrative staff or professional staff work and an additional four years of experience in a public/or private agency rendering and/or determining eligibility for a Human Service Program or an insurance claims processing and fraud investigations program .
Notes:
1. Candidates may substitute the possession of a Bachelors degree from an accredited college or university and four years of experience in a public/or private agency rendering and/or determining eligibility for a Human Service Program or an insurance claims processing and fraud investigations program OR four years of experience in administrative staff or professional staff work for the required experience.
2. Candidates may substitute additional graduate level education at an accredited college or university at the rate of 30 credit hours on a yearforyear basis for the required general experience.
DESIRED OR PREFERRED QUALIFICATIONS
LIMITATIONS ON SELECTION
SPECIAL REQUIREMENTS
Personnel employed in this classification will have access to federal tax information and must undergo a state and FBI criminal background check as a condition of employment.
SELECTION PROCESS
Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing will not consider information submitted after this candidates will be ranked as Best Qualified Better Qualified or Qualified and placed on theeligible (employment) list for at least one year.
Resumesare acceptable as additional information only. However the application must be completed in its entirety or it will be subject to rejection.
All information concerning the qualifications including any required documentation (diploma transcript certificate etc. must be submitted and received by the closing date. Information submitted after this date will not be considered.
For positions that require Bachelor/Master Degree etc:
Educational credentials from foreign countries must be evaluated by an approved education review service. This evaluation must be submitted prior to hire. For further information you may call International Consultants of Delaware World Education Services .
EXAMINATION PROCESS
The assessment may consist of a rating of your education training and experience related to the requirements of the is important that you provide complete and accurate information on your report all experience and education that is related to this position.
The examination for this recruitment will be an evaluation and rating of the information provided on your application. Therefore it is essential that the application is filled out completely and accurately listing all relevant education and experience addressing the specific qualifications shown above and submitting any required documentation (diploma transcript certification license etc.. Please include clear detailed and specific information on your application regarding experience qualifications related to the minimum qualifications desired and/or selective qualifications of the position.
***Please note that your answers on the supplemental questionnaire must correspond to the information provided on your application to receive credit.
BENEFITS
FURTHER INSTRUCTIONS
U.S.Military Veterans may qualify for additional bonus points towards certification. Any job offer will be contingent on the candidate providing a U.S. Military form DD 214 verifying honorable discharge from service prior to starting employment (and may be requested prior to interview).Permanent State employees do not need to submit proof of Veterans status.
If you are unable to apply online or encounter difficulty attaching required or optional documentationYou may contact Chevelle Wiseor submit via email to. Please be sure to include your name identification number (Easy ID# and job announcement number on any documentation to ensure timely processing.
PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION
Completed applications required documentation and any required addendums may be mailed to:
Maryland Department of Labor/Office of Administration
Attn:UI Professional VSupervisor (Internal Only) Repost CW
100 S. Charles Street 5th Floor
Baltimore MD 21201
The MD State Application Form can be found online
Maryland Department of Labor is an equal opportunity employer. It is the policy of MD Labor that all persons have equal opportunity and access to employment opportunities services and facilities without regard to race religion color sex age national origin or ancestry marital status parental status sexual orientation disability or veteran status.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
