Technical Support IT Services Lead
Technical Support IT Services Lead
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
USD 90000 - 100000
1 Vacancy
Job Description
About Us:
Patrol PC designs and manufactures Ultra Rugged computing systems for first responders. We deliver highperformance reliable technology to those who protect and serve. Were hiring a handson Technical Support & IT Services Lead to support our customers manage internal IT infrastructure and maintain our product software environment. This role blends customer support hardware diagnostics Windows imaging and internal systems administration. Strong PC hardware software and troubleshooting skills are essential; experience with vehicle electronics is a plus.
Job Summary:
The Accounting and Sales Administrator will play a critical role in managing sales orders ensuring accuracy in customer transactions and supporting effective communication across teams to deliver exceptional customer service. The ideal candidate will bring accounting expertise attention to detail and strong communication skills to work effectively with our customers and internal teams.
Responsibilities:
- Provide responsive professional technical support to customers via phone and email helping to resolve hardware and software issues in the field.
- Diagnose and repair returned systems (RMAs) including part replacement reimaging and thorough documentation of all service work.
- Build and maintain factory Windows OS images and driver packs for deployment in production.
- Develop document and manage imaging and deployment tools used in both manufacturing and field service.
- Work with engineering to test and validate new firmware drivers and product releases before deployment.
- Assist production team with software firmware and hardware failures.
- Install configure and maintain internal servers workstations backups and network infrastructure.
- Systems analyst for core business processes including CRM QuickBooks and future ERP/MRP implementation.
- Implement and monitor cybersecurity antivirus and disaster recovery protocols across the company.
- Manage basic website updates and technical troubleshooting as needed.
- Create and maintain internal SOPs IT policies and technical documentation.
- Lead or assist with IT and supportrelated projects as required.
Requirements:
35 years of experience in technical support IT systems administration or hardware repair.
Strong understanding of PC hardware components and diagnostics.
Excellent troubleshooting skills.
Proficiency with Windows operating systems networking concepts imaging tools and system deployment.
Excellent communication organization and problemsolving skills.
Ability to manage multiple priorities in a fastpaced handson environment.
Nice to Have:
JavaScript jQuery HTML CSS PHP C Python CodeIgniter MySQL Apache QuickBooks UPS World Ship
Background in vehicle electronics installation (e.g. cameras GPS radios alarms).
Familiarity with public safety or first responder environments.
Why Join Us
This role offers a chance to contribute to a meaningful mission by supporting first responders with reliable technology solutions. If you are detailoriented enjoy ensuring accuracy and excel in customer service wed love to hear from you.
Employment Type
Full-Time
