Technical Account Manager

Our Company

Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.

Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!

The Opportunity

The Technical Account Manager (TAM) builds develops and maintains oneonone relationships with our strategic customers. You have relationship leadership and project management skills working with diverse customer and internal team members from practitioners to senior leadership. You think strategically across business and technical objectives helping customers maximise value from their product investment.

In addition to the above set of functions key elements of the role include being the technical advisory lead for enterprise customers establishing business and operational understanding of their environment. When working with customers and partners you will lead technical health reviews and influence partners to improve your customers operational health. The overarching goal is to understand your customers technical and business strategies requirements and priorities and are in a position to anticipate and avoid issues; identify and mitigate risk; experience full realization of the Adobe product suite.

What youll Do

• Lead outstanding support engagement as the technical executive point of contact throughout the Customers solution lifecycle

• Guide and support customers strategy with Adobe Solutions via service delivery plans with clear outcomes

• Drive clear communication across Customer operational areas

• Maintain regular and appropriate governance with both internal and external executive teams

• Drive alignment facilitating and reporting on overall engagement status and outcomes

• Advocate for Customer across internal Adobe teams. Optimize clients product investment

• Drive innovation roadmap influence standard methodologies and process improvement back into the Adobe ecosystem

• Make recommendations on how new and existing features fit within customers environments supplying standard methodologies and recommendations

What you need to succeed

• Bachelors Degree in related subject area of the technical industry. Equivalent experience will be considered

• Confirmed experience in consultative customer support customer success and/or related role in marketing technology

• Outstanding customerfacing skills that enable you to represent Adobe best within a customers environment. Driving discussions with multiple teams from developers and analysts to management and senior leadership

• Strong presentation skills including confident presence over the phone and via conference tools. Leading meetings workshops and reviews in front of audiences both small and large up to Clevel

• Strong conflictresolution skills to drive closure to customer concerns and open technical requests. Strong organization ability to prioritize work against client goals

• Ability to think strategically about business product and technical challenges to help our customers realize the software investment efficiencies advantages and innovations

• Excellent problemsolving skills with a consistent record to identify issues solve them quickly and thoroughly coordinating peers and internal resources where required

• Experience and familiarity with our Adobe DX products (e.g.: Adobe Analytics Adobe Experience Manager (AEM) Adobe Campaign etc. is a big plus

• Very good language skills in French (must); plus English and German

Adobe is proud to be anEqual Employment Opportunityand affirmative action employer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other applicable characteristics protected by law.Learn more.

Adobe aims to make accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process emailor call.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each others employees.