ServiceNow business analyst administrator FM 298340
ServiceNow business analyst administrator FM 298340
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1 Vacancy
Job Description
This is Worldline.
Worldline helps businesses of all shapes and sizes to accelerate their growth journey quickly simply and securely. We are the innovators at the heart of the payments technology industry shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business we are committed to helping our people accelerate their careers. Together we shape the evolution.
The Opportunity
Are you passionate about innovative IT solutions and technological challenges We are looking for a ServiceNow business analyst / administrator to contribute to a strategic transformation program.
In this role you will play a key part in evolving our ServiceNow instance into a DevOpscompliant environment. You will also focus on enhancing our CMDB ensuring a high level of integration and automation. Your work will simplify and accelerate ITSM processes boosting the efficiency of our teams and the quality of our services.
DaytoDay Responsibilities
Analytical and Functional Skills
- Business Requirements Analysis: Gathering requirements from stakeholders formalizing specifications and documenting functional needs.
- Process Optimization: Ability to analyze and improve ITSM processes by leveraging ServiceNow capabilities.
- Agile Project Management: Experience with Agile/Scrum methodologies for managing ServiceNow enhancements and deployments.
- Documentation and Training: Writing user guides technical documentation and conducting training sessions for users and administrators.
- Deals with customer success management and Users Onboarding
Technical skills:
- ServiceNow Administration: Configuration and maintenance of the platform managing users groups roles and permissions.
- Good knowledge of CMDB ITOM CSDM and data management.
- Workflows and Automation: Designing and implementing workflows using Flow Designer
- Experience in integrating ServiceNow using REST/SOAP APIs and integration Hub.
- Servicenow CSM.
- Knowledge base management and Reporting
Who Are We Looking For
We look for big thinkers. People who can drive positive change step up and show whats next people with passion cando attitude and a hunger to learn and grow. In practice this means:
- You have relevant experience (at least 3 years) in solution design managing functional aspects and requirements.
- Ensures platform alignment with the business strategy and keep the platform as close as possible to Out Of the BoX.
- Interact with the platform dev & Engineering team. Collaborate with Technical Service Owners and other technology teams to design integrations.
- ITIL v4 Certification
- You have Servicenow Certifications among ServiceNow System Administrator ServiceNow Platform Implementation ServiceNow IT Service Management (Fundamental / Implementation) ServiceNow CMDB.
- Any previous experience in ServiceNow platform back to baseline projects dealing with reduction of customizations is a plus.
- Servicenow scope : Servicenow ITSM CSDM/CMDB CSM Integration Hub ITOM Performance Analytics
Your soft skills:
- Hands on Solution oriented. Selfstarter autonomous quick learner
- Excellent communication skills in English
- Excellent problemsolving and analytical skills.
- Strong communication and collaboration skills.
Perks & Benefits
We look for big thinkers. People who can drive positive change step up and show whats next people with passion cando attitude and a hunger to learn and grow. In practice this means:
- Be part of a company guided by a strong purpose to do good and recognized as top 1 of the most sustainable companies in all sectors worldwide.
- Work with inspiring colleagues and be empowered to learn grow and accelerate your career.
Youll also enjoy a wide range of benefits including
- Annual bonuses (yearend vacation profitsharing)
- 32 days paid vacation and 13th month convertible into vacation time
- 11 to 13 additional days per year depending on yearly calendar (RTT)
- 50 reimbursement of public transport costs
- Very active works council (evenings trips cultural and leisure subsidies etc.
- Participation in sporting events (Corporate Games races etc.
- Teleworking agreement
- Subsidized company restaurant
- Health and provident insurance
- approach
Shape the evolution.
We are pushing towards the next frontiers of payments technology and we look for big thinkers to join our journey. People with passion cando attitude and a hunger to learn and grow. Here youll work with ambitious colleagues from around the world take on unique challenges as a team and make a real impact on the society. And with our empowering culture strong technology and extensive training opportunities we help you accelerate your career. Wherever you decide to go. Join our global team of over 18000 innovators across 40 countries and shape a tomorrow that is yours to own.
Learn more about life at Worldline at
We are proud to be an Equal Opportunity employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as an individual with a disability or any applicable legally protected char
Required Experience:
IC
Employment Type
Full-Time
