Enterprise Infra Manager Network Operations Manager
Enterprise Infra Manager Network Operations Manager
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1 Vacancy
Job Description
Position Overview
At PNC our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected valued and have an opportunity to contribute to the companys success.As a Enterprise Infrastructure Manager within PNCs Site Reliability Center (SRC) you will be based in Pittsburgh PA Cleveland OH Birmingham AL Phoenix AZ The position is primarily based in a PNC location. Responsibilities require weekly time in the office or in the field on a regular basis. Some responsibilities may be performed remotely at the managers discretion.
On call rotation and some travel may be needed
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
8 years experience in Incident Management Problem Management or other roles where indirect leadership experience was demonstrated is desired. Previous experience in a site reliability center (SRC) incident and/or operations management needed.
Banking or Financial Industries experience is a plus.
TECHNICAL / KNOWLEDGE REQUIREMENTS:
Layer 2 protocols such as Vlans Spanning Tree Trunks
TCP/IP and related protocols
Knowledge of Public Telephone Switched Network: POTS DSx (t1t3 GigE Broadband OCx
Troubleshooting and Configuration of Cisco Routers 8xx series ISR 4000 1 ASR9xxxASR
Expert knowledge of Cisco software licensing features: CATOS IOS IOSXE IOXXR NXOS
Troubleshooting and Configuration of Cisco Switches: 29xx series68xx series Nexus 2k 3k5k 7k 9k
Troubleshooting and Configuration of Arista Switches
fundamentals and troubleshooting of EIGRP OSPF BGP MPLS
fundamentals and troubleshooting of IP SEC VPNS: GetVPN DMVPN
Fault and performance monitoring using TrueSight Operations Manager Riverbed NPM Cisco Prime LMS
Fundamentals and troubleshooting of Wan Optimization
fundamentals and troubleshooting of end user Wireless technologies.
fundamentals of firewalls: understanding rules NATs inspection etc
fundamentals and troubleshooting application issues: using network packet capture tools such as Wireshark Savvius WildPackets Reiverbed/Opnet
ITIL Foundations or experience with concepts such as Request Incident Problem and Change. Administers executes processes/procedures and addresses issues for products and services supported in Technology Infrastructure. May support analysis and report generation exception processing and service management. Implements new products services and operational solutions as well as augments existing capabilities.
Follows a predetermined plan/process and performs simple and routine administration requiring basic knowledge of specified operational products/services.
Provides technical operational analytical and research support to technical teams through both written and verbal communications.
Supports incident resolution and root cause analysis of production problems.
Assists in the development and maintenance of technical operational and service procedures as well as process workflows for operational/applications teams.
Job Description
- Delivers products/services in alignment with business needs and objectives. Responsible for multiple teams or departments within the Enterprise Infrastructure function.
- Contributes to infrastructure planning development strategies/initiatives and product lifecycle/service orientation; determines current and future enterprise infrastructure needs. Oversees portfolio/program/project management responsibilities. Directs financial management and risk management capabilities.
- Contributes to stable and secure environment incident management product health/patching and the asset management lifecycle. May communicate with vendors suppliers and executive management to ensure availability of infrastructure technologies and support.
- Implements best practices for technology architecture and management.
- Directs motivates develops and oversees the performance of the management team and key staff.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
- Customer Focused Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNCs Enterprise Risk Management Framework.
PNC also has fundamental expectations of our people managers. As a manager of talent in PNC you will be expected to:
- Include Intentionally Cultivates diverse teams and inclusive workplaces to expand thinking.
- Live the Values Role models our values with transparency and courage.
- Enable Change Takes action to drive change and innovation that will transform our business.
- Achieve Results Takes personal ownership to deliver results. Empowers and trusts others in decision making.
- Develop the Best Raises the bar with every talent decision and guides the achievement of all employees and customers.
Qualifications
Successful candidates must demonstrate appropriate knowledge skills and abilities for a role. Listed below are skills competencies work experience education and required certifications/licensures needed to be successful in this position.
Preferred Skills
Information Security IT Architecture Network Administration Network Support Software Testing System AdministrationCompetencies
Hardware Infrastructure Information Security Technologies IT Architecture IT Environment IT Industry: Trends & Directions IT Service Management (ITSM) IT Standards Procedures & Policies IT Systems Management System and Technology IntegrationWork Experience
Roles at this level typically require a university / college degree. Higher level education such as a Masters degree PhD or certifications is desirable. Industry experience is typically 8 years. At least 5 years of prior management experience is typically required. In lieu of a degree a comparable combination of education job specific certification(s) and experience (including military service) may be considered.Education
BachelorsCertifications
No Required Certification(s)Licenses
No Required License(s)Benefits
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility options for fulltime employees include: medical/prescription drug coverage (with a Health Savings Account feature) dental and vision options; employee and spouse/child life insurance; short and longterm disability protection; 401(k) with PNC match pension and stock purchase plans; dependent care reimbursement account; backup child/elder care; adoption surrogacy and doula reimbursement; educational assistance including select programs fully paid; a robust wellness program with financial incentives.In addition PNC generally provides the following paid time off depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year unless otherwise required by law; between 15 to 25 vacation days each year depending on career level; and years of service.To learn more about these and other programs including benefits for full time and parttime employees visitYour PNC Total Rewards.
Disability Accommodations Statement
If an accommodation is required to participate in the application process please contact us via email at . Please include accommodation request in the subject line title and be sure to include your name the job ID and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also calland say Workday for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons regardless of race color sex religion national origin age sexual orientation gender identity disability veteran status or other categories protected by law.
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and for any registered role the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA) which prohibit the hiring of individuals with certain criminal history.
California Residents
Required Experience:
Manager
Employment Type
Full-Time
