Manager Delivery
Manager Delivery
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Job Description
About Capital One Canada.
For over 20 years weve been on a mission to change banking for good and build relationships by making credit accessible simple intuitive and rewarding. We want to help Canadians succeed with credit because we believe in people in our customers in our associates and in talent like you!
About the Team
As part of the Office of the President Integrated Delivery is a centralized function partnering with the business to prioritize implement and sustain Canadas top strategic priorities. Our success comes from our ability to provide program and change management experience while quickly standing up routines proactively monitoring and executing initiatives and acting as a single point of contact.
About the Role
In this Program Manager role you will be on an exciting journey to drive delivery of highly complex programs that contribute to Canadas strategic goals and improve the experiences of our customers.
Your responsibilities will include the following:
Leading program planning including scope objectives timelines and governance
Documenting and maintaining key program artifacts such as dashboards risk and decisions logs and schedules
Identifying and escalating risks for flawless and ontime delivery of programs
Owning the communication and reporting to a range of stakeholders adapting to their required level of knowledge and involvement in the program through exceptional stakeholder management
Leading and driving solutions through crossfunctional teams; keeping members focused on the overall goal and the role they play in achieving it
Managing daytoday program activities including tracking milestones decisions and deliverables
Mitigating risk by understanding outcomes and working closely with stakeholders to escalate and manage breakdowns
Identifying and implementing improvements to work processes and program management practices as part of the delivery community of practice
Developing and maintaining strong client relationships across Canada and the enterprise
Basic Qualifications:
Bachelors degree or equivalent training
57 years of experience in delivering projects preferably in a financialservices setting
Experience working in agile lean SAFe environments
Excellent presentation skills comfortable presenting to senior leadership
Preferred Qualifications:
Strong Excel JIRA and Confluence skills; good familiarity with project management tools
PMP or similar certification is a plus
CSPO or similar certification is a plus
Prosci Adkar or other change management certification is a plus
Proficient with reporting tools such as Google Sheets and Tableau
Working at Capital One.
Enjoy a hybrid work environment with 3 days in the office. Build a comfortable workspace with our onetime Work From Home allowance and enjoy our head office located conveniently across the street from Union Station.
Live wellphysically financially and emotionally. Receive support for you and those who are most important to you with full coverage for spouses domestic partners and dependents. With up to $3000 in mental health coverage and up to $5000 in tuition subsidies per yearand much moreyoull discover that Capital One is committed to helping you live your best life.
We may use your information for automated decision making. We may for certain purposes render a decision based exclusively on automated processing of your personal information as a part of the candidate screening process.
Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting ator via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital Ones recruiting process please send an email to
Capital One does not provide endorse nor guarantee and is not liable for thirdparty products services educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Required Experience:
Manager
Employment Type
Full-Time
