Operation Manager
Operation Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
About This Job:
As a pioneer responsible for launching a Melbourne HotPot brand your role is critical in establishing the brands presence adapting operational models to local standards and ensuring a successful Malaysia market entry. You will serve as the main liaison between the overseas headquarters and the local team in Malaysia.
Key Responsibilities:
Market Entry & Localization:
- Conduct market research on customer preferences pricing and competition in the Australian F&B industry.
- Localize the hotpot brands concept menu and service style to suit Melbournes diverse demographic and regulatory environment.
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Identify ideal location(s) for outlet(s) considering traffic customer base and logistics.
Regulatory Compliance & Setup:
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Navigate local licensing health regulations and compliance requirements for setting up a restaurant in Australia.
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Liaise with legal consultants architects and contractors to manage lease agreements restaurant layout and kitchen setup.
Supply Chain & Sourcing:
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Source ingredients and equipment locally or arrange importation from overseas HQ ensuring food safety and quality standards.
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Establish relationships with local vendors and suppliers to maintain stock efficiency and cost control.
Recruitment & Team Building:
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Recruit train and onboard the opening team (front and backofhouse).
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Provide cultural and brand training to staff to preserve the brands essence while adapting to local customer service expectations.
Operational Planning:
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Develop and implement SOPs (standard operating procedures) for kitchen service hygiene and safety.
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Set up POS systems inventory control systems and training manuals tailored for the brands workflow.
Soft Launch & Brand Activation:
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Organize and oversee preopening activities including mock runs staff rehearsals supplier testing and soft launches.
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Collaborate with local marketing teams or agencies to create buzz press releases social media campaigns and grand opening events.
Reporting & Communication:
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Act as the pointofcontact between the Melbourne operations and overseas HQ.
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Provide regular progress updates including financial projections challenges and milestones.
PostOpening Support:
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Stay involved during the first few months postopening to refine processes and support team development.
- Gather customer feedback and continuously improve the service and offerings.
Job Requirements:
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Bachelors Degree in Business Administration Hospitality Management or related field.
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Proven experience in F&B operations restaurant openings or international brand expansion.
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Strong understanding of local Australian F&B regulations licensing and market trends.
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Young energetic and handson personality with a strong passion for food and hospitality.
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Excellent leadership and people management skills; able to build and motivate a new team from scratch.
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Strong communication and crosscultural skills to effectively liaise with overseas HQ and local stakeholders.
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Ability to work independently solve problems quickly and make datadriven decisions.
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Proficiency in both English and Mandarin is an advantage (to coordinate with HQ).
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Willingness to take on a dynamic role involving both strategy and .
Working location
Bukit Bintang Kuala Lumpur
Consultant in charge
Kah Wai
Angel Chok
KPI Bonus and Incentives for this person is upon further discussion (profit sharing)
Employment Type
Full Time
