Training Coach MA - Joplin MO

Youre more valuable than ever And thats just how well make you feel.

At GoHealth Urgent Care we place the needs of our patients first by providing an effortless patient experience a welcoming culture of care and seamless integration with marketleading health systems and our communities.

The Training Coach MA role partners with the learning and operations team to help create an effortless personal and connected onboarding and training experience. The Training Coach MA is responsible for executing on the practical skills training phase of new hire training by following a formal and organized method of teaching new or existing team members the critical thinking skills and highlevel competencies to feel comfortable and confident in doing their role. The Training Coach MA uses a competencybased model to foster growth learning and enhance the socialization of the learner. The types of learners include newly hired team members team members transferring to a center or department and those team members who require additional support with new or existing learning experiences. The Training Coach MA will provide support to the Medical Providers Radiologic Technologist and patients through a variety of tasks including but not limited to patient care management organization and communication.

Job Requirements

Education

• Graduate of a Medical Assistant Program preferred
• 1 years of Medical Assistant experience under a licensed healthcare supervisor within the last 3 years preferred
• CPOE must be obtained within 2 weeks of hire if Medical Assistant Certification is not obtained upon hire required
• High school diploma or equivalent required

Work Experience

• Medical Assistant experience preferred for Graduate of a Medical Assistant Program or
• 2 years of experience within the last 3 years under a licensed healthcare supervisor in lieu of a Medical Assistant program preferred.
• Training or related experience required
• Experience using Electronic Health Record (EHR)
• Urgent care experience preferred.

Licenses/Certifications

One of the following certifications is required (or must obtain within 15 months of hire):

• ARMA American Registry of Medical Assistants
• CCMA Certified Clinical Medical Assistant (verified through NHA National Healthcareer Association)
• CMA Certified Medical Assistant (verified through AAMA American Association of Medical Assistant)
• RMA Registered Medical Assistant (verified through AMT American Medical Technologists or AAH American Allied Health)
• NCMA National Certified Medical Assistant (verified through NCCT National Center for Competency Testing)
• NRCMA Nationally Registered Certified Medical Assistant (verified through the National Association for Health Professionals)

Or the following certifications are excepted at the time of hire:

• Graduate of an Accredited School of Nursing or LPN or RN
• EMT Emergency Medical Technician (verified through the National Registry of Emergency Medical Technicians)
• CNA Certified Nursing Assistant
• Basic Life Support (BLS) required or must be obtained within 12 months of hire
• Computerize Provider Order Entry (CPOE) certification for order entry is required within two weeks of start date and must be kept active in lieu of MA certification within the first 15 months of hire.

*MA in WA: must hold: 1 Certified MA (AAMA NCCT CMA RMA) and WA certificate. * Requires application with WA as Certified MA) OR 2 Registered MA * Requires application with WA as Registered MA)

*MA in CA: must hold: 1 Graduate of MA school needed Certified OR 2 MA must receive additional internal training either by graduating from MA school or receive training under Physician NP PA etc.

Additional Knowledge Skills and Abilities Required

• Proficient use and understanding of medical terminology
• Clinical skills in Point of Care Testing vitals intake clinical laboratory procedures
• Proficiency in Microsoft Office programs (i.e. Word Excel PowerPoint Outlook etc.
• Excellent verbal and written communication skills
• Excellent presentation skills
• Excellent organizational skills

Core Competencies:

• Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront.
• Innovation: Consistently uses good judgment applying creativity to overcome obstacles and increasing effectiveness and efficiency though process and other forms of innovation.
• Diversity and Inclusion: Fosters diversity and inclusion to be able to better understand team members our customers and partners. Engages the strengths and talents of each GoHealth team member creating an environment of involvement respect and connection where the richness of ideas backgrounds and perspectives are harnessed.
• Courage & Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients partners and fellow team members deeply engaging in the business. Makes decisions with a focus on doing the right thing; treats team members our customers partners and vendors with dignity consideration openmindedness and respect.
• Accountability: Always shows initiative demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles obligations and actions that positively influence patient and customer outcomes our partnerships and the healthcare needs of our communities.

(Prioritized) Functional Competencies: to be selected and prioritized by the hiring manager for each position.

1. FLEXIBILITY Open to change and new information; adapts behavior or work methods in response to new information changing conditions or unexpected obstacles; effectively deals with ambiguity.

2. INTERPERSONAL Develops and maintains excellent working relationships within HR and other business departments.

3. ORAL COMMUNICATION Expresses information (ideas or facts) to individuals or groups effectively considering the audience and nature of the information (technical sensitive controversial etc.; makes clear and convincing oral presentations; listens to others attends to nonverbal cues and responds appropriately.

4. PROBLEM SOLVING Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives and to make recommendations.

5. SELFMANAGEMENT Sets welldefined and realistic personal goals; displays a high level of initiative effort and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.

6. TECHNICAL COMPETENCE Uses or gains knowledge that is necessary to perform the major functions that are described above

7. WRITING Recognizes and uses correct English grammar punctuation and spelling; communicates information in a succinct and organized manner; produces written information that is appropriate for the intended audience.

8. CUSTOMER SERVICE Demonstrates a resultsoriented focus for delivering appropriate services in an accurate complete and timely fashion.

9. TEAMWORK/COLLABORATION Demonstrates skills and abilities in collaborative efforts with experience in team/projectoriented activities.

10. RELATIONSHIP MANAGEMENT Maintains good communication and a positive relationship with employees at all levels of the organization to promote employee satisfaction. Projects excellent customer relations in all interactions.

Advanced organizational skills with the ability to handle multiple assignments

Additional Knowledge Skills and Abilities Preferred

None.

Essential Functions

The Training Coach MA focuses on assessment and validation of team members skills and competencies. Duties include:

• Teach and evaluate team members technical skill competencies using preapproved methods and procedures.
• Conduct orientation to the center department and/or organization to cover predetermined learning items.
• Teach and train team members to bring them up to predetermined levels of competency for the specific job.
• Hosts Learning Coach Workshop as needed.
• Acts a backup to the Training Specialists and completes classroombased training; complete Airtable compliance documentation.
• Meets the required minimum 40 hours to a maximum of 80 hours of dedicated time invested with up to 6 assigned team members to ensure a level of knowledge and skills is acceptable within the companys learning standards required.
• Ensure a flexible schedule to capture new hires with challenging schedules i.e. Per Diems Temporary etc.
• Provide incenter coaching to new team members on all assigned areas of the core competencies.
• Offer handson market specific training needs from new hire training checkins market process updates/changes clinical refresher needs registration process refresh/updates and annual competencies.
• Ensure accountability of team members competence validation.
• Collaborate with Training Specialists and Learning team leaders for ongoing quality improvements for the training program.
• Meets with the Training Specialist regularly to support market operation training needs related to the team members learning journey including but not limited to new hire training market learning process updates/changes other market training needs.
• Assists in maintaining Airtable compliance by completing and uploading Core Competency Checklist and submitting the Competency Evaluation via digital Airtable form.
• Maintain team member evaluation feedback being at the fully meets or higher level each year.
• Collaborate with Training Specialists and Learning team leaders for ongoing quality improvements for the training program.
• 30 60 90day checkins for training needs to include but not limited to checklist to round and check comfort level
• Track and manage the assigned completion of Core Competency Checklist items and submit eform when completed for new team members.
• Provide timely feedback on assigned team member performance and escalate any issues if required.
• Operates in a mobile capacity; travel to sites where majority of new hires home locations are near as assigned.
• Works operationally when no training is needed i.e. new hire training workshops BLS fit testing etc.
• Provide support partnership and training to other market Training Coaches nationally as needed.
• Attends mandatory operations/learning meetings on behalf of Training Specialist in their absence.
• Conduct patient registration which includes securing required paperwork and insurance documentation and verification of insurance and patient eligibility.
• Process copays and schedule patient appointments for assigned center.
• Coordinate provider referrals to assigned Specialist.
• Answer patient questions regarding their care and keep them informed of their status.
• Inform technical staff of patient flow.
• Prepare patients for examination which includes conducting interviews to verify patient information record medical history; confirm purpose of visit; etc.
• Perform preliminary physical test (blood pressure weight temperature etc. for vital signs and escalate critical cases to provider as needed.
• Conduct point of care testing as needed (i.e. flu strep urinalysis ECG HCG); and provide patient information to provider.
• Responsible for stocking supplies and maintenance of exam rooms front desk and reception area; ensure providers have medical supplies needed.
• Responsible for completing order sheets to maintain supply inventory levels; regularly check expiration dates on supplies.
• Responsible for maintenance of medical records and scanning charts to patient files.
• Answer phone calls collect and sort daily incoming and outgoing postal correspondence.
• Ensure reception area is well maintained.
• Conduct courtesy callbacks for patient followup.
• Follow operating instructions to perform and document daily controls and calibration of equipment; maintain Quality Assurance/Quality Control logs for equipment troubleshoot breakdowns perform preventive maintenance and submit repair tickets as needed.
• Other patient care responsibilities as defined in the Medical Assistant Guideline document.
• Ability to work a flexible schedule that includes evenings and weekends.

All other duties as assigned.

Note: this job description is not inclusive of all the duties of the position. You may be asked by leaders to perform other duties. Management reserves the right to revise this position description at any time.

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All qualified persons are granted an equal opportunity for employment without regard to race color religion sex sexual orientation and gender identity or expression age national origin citizenship status disability genetic information medical condition family care leave status pregnancy or pregnancyrelated condition otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.

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