Field After-Sales Executive
Field After-Sales Executive
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Job Description
Field AfterSales Executive salary potential: 50000 per annum (OTE)
Location: Leeds & surrounding areas
Salary:25500 basic increasing with role progression plus uncapped commission (up to 50k OTE)
Job type: Full Time 40hrs per week)
Shift Pattern: 9am to 6pm (MonFri)
Holidays:29 days annual leave including bank holidays increasing to 31 days after 1 years service
We have an exciting new job opportunity open at Verisure Service for a Field AfterSales Executive!
*MANUAL DRIVERS LICENSE REQUIRED*
Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.
With over 35 years of insight experience and innovation Verisure is known for categorycreating marketing sales excellence innovative products and services and customercentricity.
As a Field Engineer you will be servicing customers alarms as well as advising them on the best security and safety solution providing class leading expertise in order to retain the accounts of customers in the cancellation process.
As a Field AfterSales Executive you will be:
Dealing with escalated highlevel complaints
Installing and providing technical assistance and routine maintenance to Verisure security systems at our customers premises with a focus on first time fix solutions.
Providing a detailed informed walkthrough of the Verisure Alarm system.
Establish build and manage strong longterm customer relationships
Identifying reasons why the customer is thinking of leaving and establish benefits that will improve the customer experience
Ensuring we are always promoting what is currently best for customer security solution in order to retain customer accounts
Trouble shooting any issues and repeat false alarms that may arise.
Managing stock materials and company vehicle maintenance in line with schedules.
Required criteria:
Strong English communication skills and a good team player
Ability to start and keep conversation going taking over the responsibility of resolving the ongoing issues
Striving to achieve performance and customer targets to earn bonus
Customer oriented genuinely passionate about providing an amazing experience through every interaction
A clean manual driving licence
Engineering/Technical/Retentions/Sales experience: 1 year (preferred)
Benefits Package: At Verisure we value our team members and offer a comprehensive benefits package to enhance your experience:
Company van provided with optional personal use
Fuel card provided for business miles only
Company smartphone
Birthday off
Uncapped commission scheme based on productivity
Employee alarm discount programme
Employee referral cash bonus scheme
Gym Flex
Pension plan
Private Health Care plan
Career progression with excellent growth opportunities.
PerkBox discounts at local restaurants attractions and retail outlets.
Verisure Career Opportunities
A career with Verisure offers far more than just a job. We offer internal mobility training and development international opportunities and tools to help you develop new skills.
Thanks to a strong focus on high quality our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumerfacing services which demonstrates our exceptional service levels and strong value proposition to our customers.
Diversity & Inclusion
Verisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process we are happy to help
Ready to join our team
and make your dream job a reality Apply today and well get in touch!
Be you. Be more. Be Verisure.
All employees must complete a DBS check provided by Verisure to all successful candidates.
Required Experience:
IC
Employment Type
Full-Time
