Bilingual Customer Service Advocate II
Bilingual Customer Service Advocate II
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Summary
Provides prompt accurate thorough and courteous responses to all customer inquiries. Inquires may be nonroutine and require deviation from standard screens scripts and procedures. Performs research as needed to resolve inquiries.
Description
Location:
This is a fulltime 40hrs/week) MondayFriday in a typical office environment. This role is located onsite at 2743 Perimeter Parkway Augusta GA 30909
What youll do
Ensure effective customer relations by responding accurately timely and courteously to telephone written web or walkin inquiries. Handles situations which may require adaptation of response or extensive research. Accurately documents inquiries.
Initiate or processes adjustments and performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Responds researches and/or assists with priority inquiries and special projects as required by management.
Provide feedback to management regarding customer problems questions and needs. Maintains accurate records on complaints and/or other customer comments and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed.
Maintain basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity quality and timeliness standards.
Assist with the training of new employees and cross training of coworkers.
To Qualify For This Position Youll Need:
High School Diploma or equivalent
1 year of claims processing or customer service experience OR Bachelors Degree in lieu of work experience.
Excellent verbal and written communication skills.
Proficient spelling punctuation and grammar.
Strong human relations and organizational skills.
Ability to handle high stress situations.
Good judgment.
Ability to handle confidential or sensitive information with discretion.
Ability to learn and operate multiple computer systems effectively and efficiently.
What We Can Do for You:
401(k) retirement savings plan with company match.
Subsidized health plans and free vision coverage.
Life insurance.
Paid annual leave the longer you work here the more you earn.
Nine paid holidays.
Onsite cafeterias and fitness centers in major locations.
Wellness programs and healthy lifestyle premium discount.
Tuition assistance.
Service recognition.
Incentive Plan.
Merit Plan.
Continuing education funds for additional certifications and certification renewal.
Equal Employment Opportunity Statement
BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age race color national origin sex religion veteran status disability weight sexual orientation gender identity genetic information or any other legally protected status. Additionally as a federal contractor the company maintains affirmative action programs to promote employment opportunities for individuals with disabilitiesand protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal state and local laws and regulations.
We are committed to working with and providing reasonable accommodations to individuals with disabilities pregnant individuals individuals with pregnancyrelated conditions and individuals needing accommodations for sincerely held religious beliefs provided that those accommodations do not impose an undue hardship on the Company.
If you need special assistance or an accommodation while seeking employment please email or callext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a casebycase basis.
We participate in EVerify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Heres moreinformation.
Some states have required notifications. Heres more information.
Employment Type
Full-Time
