Customer Support Supervisor
Customer Support Supervisor
Posted on :
23-04-2025
Employer Active
1 Vacancy
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Job Description
Description
Enphase Energy is a global energy technology company and a leading provider of solar battery and electric vehicle charging products. Founded in 2006 our innovative microinverter technology revolutionized solar power making it a safer more reliable and scalable energy source. Today the Enphase Energy System enables users to make use save and sell their own power. Enphase is also one of the most successful and innovative clean energy companies in the world with more than 80 million products shipped across 160 countries.
Join our dynamic teams designing and developing nextgen energy technologies and help drive a sustainable future!
About the role:Role requires candidate to work 5 days from office weekend shift as needed and innight . Candidates unwilling for mentioned timings need not apply.
What you will do:
Team Management
- Lead and mentor team members to deliver results consistently
- Own Key Performance Indicators for your team manage processes to achieve goals and motivate and train your team.
- Manage multilayer squad and their performance through onthejob coaching and mentoring.
- Plan workforce management for optimal coverage considering unknown operational challenges or sudden changes in staffing or coverage needs.
- Create a funengaginginspiring working environment that encourages personal responsibility mutual support trust and respect
Project Management
- Strong track record of evaluating analyzing implementing leading and monitoring effective and efficient processes to improve center efficiency and staff performance proactively.
- Analyze support metrics and processes while developing more effective techniques and strategies as needed.
- Create specific project plans with clear deliverables while managing deadlines and responsibly managing resources and risk.
- Investigate low customer satisfaction scores and negative customer feedback identify the root cause and create an action plan for current and future resolutions
:
- Identify critical insights and provide improvement recommendations to product teams.
- Identify barriers to operational excellence and develop new processes to increase efficiency among the team and the organization.
- Participate in hiring drives and onboard eligible candidates.
Stakeholder management:
- Collaborate with different crossfunctional supervisors and managers
- Identify operational issues and help improve processes performance
Who you are and what you bring:
- Should be a Graduate B.E/ Graduate.
- Should have a minimum of 5 years of experience in n multichanneled support environment with a minimum of 2 years as a supervisor managing a minimum of 10 reports
- Strong verbal and written communications skills in English is a must
- Computer literate (PC skills essential Mac OS desirable)
- General understanding electrical concepts AC & DC circuits electrical or electronics background would be highly desirable.
- Good Interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers peers and managers.
Project management experience is a bonus.
Required Experience:
Manager
Employment Type
Full-Time
Department / Functional Area
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