Sales Enablement Customer Success Manager
Sales Enablement Customer Success Manager
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Job Description
At U.S. Bank were on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions enabling the communities we support to grow and succeed in the right ways all more confidently and more oftenthats what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life and each person is unique in their potential. A career with U.S. Bank gives you a wide evergrowing range of opportunities to discover what makes you thrive. Try new things learn new skills and discover what you excel atall from Day One.
As a wholly owned subsidiary of U.S. Bank Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goalsno matter what they need. From transaction processing to customer service to driving innovation and launching new products were building a range of tailored payment solutions powered by the latest technology. As part of our team you can explore what motivates and energizes your career goals: partnering with our customers our communities and each other.
Job Description
Key Responsibilities
- Serve as the specialized support for customers who are having issues and not able to be remediated by first line support. Inclusive of guiding them through onboarding adoption and ongoing support to ensure they achieve maximum value from our solutions.
- Train others internally and externally to be able to troubleshoot and triage.
- Proactively identify customer needs resolve issues and drive customer satisfaction retention and activation.
- Collaborate with sales teams to share customer insights identify expansion opportunities and support the sales process with collateral and training.
- Develop and deliver internal and external training sessions and product demos.
- Create and maintain customer facing resources and documentation to enhance the customer experience.
- Be the Voice of Sales and Voice of Merchant collaborate with product to ensure stakeholder needs are being addressed in product feature backlog
- Bachelors degree or equivalent work experience
- Typically eight to 10 years of relevant experience
- Experience in a customer success account management or client facing role.
- Strong communication relationship building and problemsolving skills.
- Ability to collaborate effectively with sales and crossfunctional teams.
- Experience delivering presentations training or product demos.
If theres anything we can do to accommodate a disability during any portion of the application or hiring process please refer to ourdisability accommodations for applicants.
Benefits:
Our approach to benefits and total rewards considers our team members whole selves and what may be needed to thrive in and outside work. Thats why our benefits are designed to help you and your family boost your health protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role location or hours):
Healthcare (medical dental vision)
Basic term and optional term life insurance
Shortterm and longterm disability
Pregnancy disability and parental leave
401(k) and employerfunded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked up to 80 hours per calendar year unless otherwise provided by law
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race religion color sex national origin age sexual orientation gender identity disability or veteran status and other factors protected under applicable law.
EVerify
U.S. Bank participates in the U.S. Department of Homeland Security EVerify program in all facilities located in the United States and certain U.S. territories. The EVerify program is an Internetbased employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about theEVerify program.
The salary range reflects figures based on the primary location which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary U.S. Bank offers a comprehensive benefits package including incentive and recognition programs equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $111095.00 $130700.00 $143770.00U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition certain positions may also be subject to the requirements of FINRA NMLS registration Reg Z Reg G OFAC the NFA the FCPA the Bank Secrecy Act the SAFE Act and/or federal guidelines applicable to an agreement such as those related to ethics safety or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Required Experience:
Manager
Employment Type
Full-Time
