Customer Service Representative 1 3
Customer Service Representative 1 3
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Job Description
DEPT OF TRANSPORTATION
Driving the future of transportation with a diverse and innovative team!
CUSTOMER SERVICE REPRESENTATIVE 1 & 3
Address: 1703 EAST LARKSPUR LANE
City: TEMPE
Salary: $16.0424 $18.0807
Grade: 13
Customer Service Rep 1
This is a customer service position working with the public to provide motor vehicle services including licensing titling testing and permits at a local MVD field office. This position is also responsible for the timeliness and accuracy of work products security and validation of documents and works in coordination with Arizona Revised Statutes and Department of Transportation policies and procedures.
Customer Service Rep 3
This is a customer service position working with the public to provide motor vehicle services including licensing titles testing and permits at a local MVD field office. This position is also responsible for the timeliness and accuracy of work products security and validation of documents and works in coordination with Arizona Revised Statutes and Department of Transportation policies and procedures. This position requires 1 year of previous Motor Vehicle experience or successful completion of training with adherence to performance standards (typically 6 months).
Customer Service Rep 1
- Learn to process credentials and title work which includes examining documents and applications for accuracy validity and security required to meet and ad adheres to ADOT and MVD rules statutes (ARS Title 28 policies and procedures.
- Learn to answer customer questions and provide customer service for vehicle or credential records through system research document review and service history. Data entry and review are required.
- Learn to administer testing including operator knowledge and skills testing. Conduct level I vehicle inspections to include VIN validation. Capture customers photos signatures and application information for credential eligibility/issuance.
- Learn to determine collect and evaluate fees and use general accounting procedures to balance accounts. Secure and protect all personal identity information (PII) and inventory.
- Learn and participate in process improvement activities including the use and application of the Arizona Management System. Identify potential gaps in processes recommending solutions to gain efficiencies reduce cost and increase customer service.
Customer Service Rep 3
- Learn to process credentials and title work which includes examining documents and applications for accuracy validity and security required to meet and ad adheres to ADOT and MVD rules statutes (ARS Title 28 policies and procedures.
- Learn to answer customer questions and provide customer service for vehicle or credential records through system research document review and service history. Data entry and review are required.
- Learn to administer testing including operator knowledge and skills testing. Conduct level I vehicle inspections to include VIN validation. Capture customers photos signatures and application information for credential eligibility/issuance.
- Learn to determine collect and evaluate fees and use general accounting procedures to balance accounts. Secure and protect all personal identity information (PII) and inventory.
- Learn and participate in process improvement activities including the use and application of the Arizona Management System. Identify potential gaps in processes recommending solutions to gain efficiencies reduce cost and increase customer service.
Knowledge of:
- Knowledge of or the ability to learn ADOT MVD rules regulations processes and procedures.
- Knowledge of or the ability to execute customer service principles and best practices.
Skill in:
- Communication both verbal and written with a customercentric focus.
- Typing or keyboarding at a rate capable of keeping pace with expected productivity for CSR.
Ability to:
- Adapt and embrace a changing environment processes and procedures.
- Stand or sit for long periods and work outside when necessary.
- Excel in an office environment including operating a PC proprietary MVD software and other office equipment.
- CSR 1 Ideal candidates will have some experience in customer service cash handling and data entry
- CSR 3 1year previous MVD experience in T/R and DL with successful completion of training and adherence to performance standards
Must have and maintain a valid Arizona drivers license.
If this position requires driving or the use of a vehicle as an essential function of the job then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current valid classappropriate drivers license complete all required training and successfully pass all necessary drivers license record checks. The license must be current unexpired and neither revoked nor suspended. Employees who drive on state business are subject to drivers license record checks must maintain acceptable driving records and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C. R210207.11.
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business then the following requirements apply:Drivers License Requirements.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (EVerify).
The Arizona Department of Administration offers a comprehensive benefits package to include:
Sick leave
Vacation with 10 paid holidays per year
Paid Parental LeaveUp to 12 weeks per year paid leave for newborn or newlyplaced foster/adopted child (pilot program).
Health and dental insurance
Retirement plan
Life insurance and longterm disability insurance
Optional employee benefits include shortterm disability insurance deferred compensation plans and supplemental life insurance
Learn more about the Paid Parental Leave pilot programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page
Mandatory participation in the Arizona Retirement System (ASRS) is required.
For questions about this career opportunity please contact ADOT Human Resources Recruitment via email at or phone call atoption 2.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by callingoption 3. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. ADOT is an Equal Employment Opportunity Employer.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
