Product Launch - Customer Solution Manager - Tech Amazon Robotics
Product Launch - Customer Solution Manager - Tech Amazon Robotics
Posted on :
23-04-2025
Employer Active
1 Vacancy
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Yearly Salary
$ 118200 - 204300
Vacancy
1 Vacancy
Posted on :
23-04-2025
Job Description
Are you inspired by invention Are you passionate about your customers Is problem solving through teamwork in your DNA Do you like the idea of seeing how your work impacts the bigger picture Answer yes to any of these and youll fit right in here at Amazon Robotics. We are a smart team of doers that work passionately to apply the latest advances in robotics and software to solve realworld issues that will transform our customers experiences in ways we cant even imagine yet. We are Amazon Robotics (AR) and we will give you the tools and guidance you need to invent with us in ways that are rewarding fulfilling and fun.
The Product Launch team is the primary link between AR Engineering & Product Development and Amazon Operations during the rollout of new automation solutions into live Amazon Fulfillment and Transportation Centers. As the lead Product Launch CSMT you will work cross functionally to plan and execute the end to end launch and field testing of new technologies including the onsite integration testing and system performance ramp. You will become an expert in the new technologies leading engineering issue triages and performance deep dives. You will own the planning and of all Product Launch deliverables while guiding and directing a team of onsite field engineer resources. You will identify operational painpoints and product gaps translating those into opportunities to enable product and/or process changes with the goal of improving system performance and customer (Amazon Operations) sentiment. You will drive customer adoption of new technologies by developing and delivering associate and operations management trainings auditing operational processes and standard work and driving customer engagement through continuous relationship management. The successful candidate will work backwards from customer objectives and influence a broad range of operations engineering product deployment and solution stakeholders.
At AR we value critical thinking selfmotivation and thrive in ambiguous entrepreneurial environments. You will pay attention to detail but think big on behalf of our customers. You have a business outcome mindset broad technical background make highly technical topics nontech friendly and a passion for problemsolving. You are a team player use data to make decisions express yourself thoughtfully verbally and in writing and are passionate about delivering Earths most customercentric experiences.
Key job responsibilities
* Develop and document product launch strategy for the new technologies working cross functionally with technical and nontechnical stakeholders
* Own the endtoend product launch plan and track the deliverables milestones and risks from the cross functional launch team
* Hold regular launch readiness meetings with program stakeholders executive management and coordinate stakeholder collaboration for these meetings. Own and execute the communication plans.
* Coordinate Amazon Robotics staff onsite during the initial product launch and testing including full time and contracted team members
* Establish and continuously manage partnerships with operations leadership at our test sites
* Identify requirements and capture voice of the customer product/service feedback to influence product design and development priorities.
* Coach site leaders on AR best practices and robotics systems and tools.
* Travel up to 35 of the time to Amazon Fulfillment and Transportation Centers
3 years of leading largescale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion experience
2 years of customerfacing work engaging with customer executives technologists or partners to solve business problems with advanced technologies experience
Bachelors degree in science technology engineering math business or equivalent
Experience leading technical and nontechnical transformation project teams with a proven ability to work across broad functional teams
PMP certification or SCRUM/Agile SAFe certification
Experience in customerfacing work engaging with customer executives technologists or partners to solve business problems with advanced technologies
Experience leading largescale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $118200/year in our lowest geographic market up to $204300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
The Product Launch team is the primary link between AR Engineering & Product Development and Amazon Operations during the rollout of new automation solutions into live Amazon Fulfillment and Transportation Centers. As the lead Product Launch CSMT you will work cross functionally to plan and execute the end to end launch and field testing of new technologies including the onsite integration testing and system performance ramp. You will become an expert in the new technologies leading engineering issue triages and performance deep dives. You will own the planning and of all Product Launch deliverables while guiding and directing a team of onsite field engineer resources. You will identify operational painpoints and product gaps translating those into opportunities to enable product and/or process changes with the goal of improving system performance and customer (Amazon Operations) sentiment. You will drive customer adoption of new technologies by developing and delivering associate and operations management trainings auditing operational processes and standard work and driving customer engagement through continuous relationship management. The successful candidate will work backwards from customer objectives and influence a broad range of operations engineering product deployment and solution stakeholders.
At AR we value critical thinking selfmotivation and thrive in ambiguous entrepreneurial environments. You will pay attention to detail but think big on behalf of our customers. You have a business outcome mindset broad technical background make highly technical topics nontech friendly and a passion for problemsolving. You are a team player use data to make decisions express yourself thoughtfully verbally and in writing and are passionate about delivering Earths most customercentric experiences.
Key job responsibilities
* Develop and document product launch strategy for the new technologies working cross functionally with technical and nontechnical stakeholders
* Own the endtoend product launch plan and track the deliverables milestones and risks from the cross functional launch team
* Hold regular launch readiness meetings with program stakeholders executive management and coordinate stakeholder collaboration for these meetings. Own and execute the communication plans.
* Coordinate Amazon Robotics staff onsite during the initial product launch and testing including full time and contracted team members
* Establish and continuously manage partnerships with operations leadership at our test sites
* Identify requirements and capture voice of the customer product/service feedback to influence product design and development priorities.
* Coach site leaders on AR best practices and robotics systems and tools.
* Travel up to 35 of the time to Amazon Fulfillment and Transportation Centers
3 years of leading largescale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion experience
2 years of customerfacing work engaging with customer executives technologists or partners to solve business problems with advanced technologies experience
Bachelors degree in science technology engineering math business or equivalent
Experience leading technical and nontechnical transformation project teams with a proven ability to work across broad functional teams
PMP certification or SCRUM/Agile SAFe certification
Experience in customerfacing work engaging with customer executives technologists or partners to solve business problems with advanced technologies
Experience leading largescale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $118200/year in our lowest geographic market up to $204300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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