Principal Technical Program Manager HR Experience and Technology
Principal Technical Program Manager HR Experience and Technology
Posted on :
23-04-2025
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1 Vacancy
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Job Description
At Amazon were working to be the most customercentric company on earth. This includes delivering innovative HR experiences for our employees. To get there we need exceptionally talented and driven people. The HR Experience and Technology team is looking for a talented Principal Technical Program Manager to create massive scale and new solutions that our customers need to be successful. You will be responsible to drive the Line HR experiences worldwide and transform the way HR services are delivered across PXT. We are looking for candidates who want to invent the future for HR engagement.
As a Principal Technical Program Manager you will work across projects with multiple teams as well as help with establishing your teams processes sustaining multiple parallel projects. If youre excited about building services on the innovative edge then join us in making the most successful HR experience on the planet!
A successful Principal Technical Program Manager should be highly autonomous with strong problemsolving skills. They should have the ability to analyze quantitatively scope technical requirements and effectively execute to deliver the best customer experience. You would also visit Amazon Ops sites interact with HR professionals and employees and influence product development. If you love to build customer obsessed largescale innovative software products then come join us!
Key job responsibilities
Define business and technical requirements with internal teams.
Clarify ambiguities define delivery scope timeline roadmap and milestones clearly and properly.
Estimate project impact and delivery effort. Make appropriate tradeoffs to optimize returnoninvestment and make the best use of resources.
Coordinate with crossfunctional teams (e.g. business leaders engineering security and compliance privacy operations product management etc.. Manage the delivery timeline and drive the development progress.
Communicate project status to a broad audience including senior management.
Proactively identify risks bottlenecks and roadblocks. Initiate technical deep dives and/or organize working sessions to solve problems and mitigate risks.
Develop and promote best practices.
Drive engineering operational excellence best practice and metrics.
A day in the life
Work closely with technical leaders and product managers to compose and influence the product vision roadmap org goals planning and backlog prioritization
Lead highvisibility crossteam initiatives including scoping requirement gathering technical design implementation and launch phases. This includes evaluating and recommending technical solutions to meet customer requirements ensuring longterm scalability and meeting project timelines
Identify system and process deficiencies and lead the charge to drive meaningful change. This includes writing effective narratives and presenting them to Directors and VPs
Engage with partner teams to proactively identify integration points within HR support products like HRSC.
Be a technical problem solver on the team identifying innovative solutions to project deadlocks and resolving issues and constraints through consensus and sound judgment
Help teams reduce exposure to classic failure modes (e.g. requirements not sufficiently understood/documented ineffective crossteam collaboration inadequate system design insufficient testing/gaps in QA etc.
Demonstrate strong program management organizational and leadership skills to facilitate effective collaborative project meetings
Collaborate with some of the best engineers in the industry
Contribute to delivering highly available performant and secure microservices at Amazon scale
About the team
We obsess over the experience of HR teams that provide support for more than 1.5MM employees across 65 countries with diverse expectations regulations and compliance needs. We are a newly formed organization focused on reinventing the HR experience at Amazon. With this team you will:
Build solutions that reach HR partners all over the world and both for corp and hourly employees providing them with a world class engagement in whatever their HR support needs.
Have the opportunity to build something from scratch using generative AI and influence the way HR support is delivered.
Anticipate and automate the needs for HR teams so they can focus on employees to make their everyday better.
10 years of engineering experience
7 years of technical product or program management experience
5 years of software development experience
Experience managing programs across cross functional teams building processes and coordinating release schedules
8 years of handson work managing complex technology projects experience
Experience managing projects across cross functional teams building sustainable processes and coordinating release schedules
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $159300/year in our lowest geographic market up to $275300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
As a Principal Technical Program Manager you will work across projects with multiple teams as well as help with establishing your teams processes sustaining multiple parallel projects. If youre excited about building services on the innovative edge then join us in making the most successful HR experience on the planet!
A successful Principal Technical Program Manager should be highly autonomous with strong problemsolving skills. They should have the ability to analyze quantitatively scope technical requirements and effectively execute to deliver the best customer experience. You would also visit Amazon Ops sites interact with HR professionals and employees and influence product development. If you love to build customer obsessed largescale innovative software products then come join us!
Key job responsibilities
Define business and technical requirements with internal teams.
Clarify ambiguities define delivery scope timeline roadmap and milestones clearly and properly.
Estimate project impact and delivery effort. Make appropriate tradeoffs to optimize returnoninvestment and make the best use of resources.
Coordinate with crossfunctional teams (e.g. business leaders engineering security and compliance privacy operations product management etc.. Manage the delivery timeline and drive the development progress.
Communicate project status to a broad audience including senior management.
Proactively identify risks bottlenecks and roadblocks. Initiate technical deep dives and/or organize working sessions to solve problems and mitigate risks.
Develop and promote best practices.
Drive engineering operational excellence best practice and metrics.
A day in the life
Work closely with technical leaders and product managers to compose and influence the product vision roadmap org goals planning and backlog prioritization
Lead highvisibility crossteam initiatives including scoping requirement gathering technical design implementation and launch phases. This includes evaluating and recommending technical solutions to meet customer requirements ensuring longterm scalability and meeting project timelines
Identify system and process deficiencies and lead the charge to drive meaningful change. This includes writing effective narratives and presenting them to Directors and VPs
Engage with partner teams to proactively identify integration points within HR support products like HRSC.
Be a technical problem solver on the team identifying innovative solutions to project deadlocks and resolving issues and constraints through consensus and sound judgment
Help teams reduce exposure to classic failure modes (e.g. requirements not sufficiently understood/documented ineffective crossteam collaboration inadequate system design insufficient testing/gaps in QA etc.
Demonstrate strong program management organizational and leadership skills to facilitate effective collaborative project meetings
Collaborate with some of the best engineers in the industry
Contribute to delivering highly available performant and secure microservices at Amazon scale
About the team
We obsess over the experience of HR teams that provide support for more than 1.5MM employees across 65 countries with diverse expectations regulations and compliance needs. We are a newly formed organization focused on reinventing the HR experience at Amazon. With this team you will:
Build solutions that reach HR partners all over the world and both for corp and hourly employees providing them with a world class engagement in whatever their HR support needs.
Have the opportunity to build something from scratch using generative AI and influence the way HR support is delivered.
Anticipate and automate the needs for HR teams so they can focus on employees to make their everyday better.
10 years of engineering experience
7 years of technical product or program management experience
5 years of software development experience
Experience managing programs across cross functional teams building processes and coordinating release schedules
8 years of handson work managing complex technology projects experience
Experience managing projects across cross functional teams building sustainable processes and coordinating release schedules
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $159300/year in our lowest geographic market up to $275300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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