Process Improvement Specialist Zero Waste Field Oper Return ReCommerce

As the Zero Waste Process Improvement Specialist US Donations or Recycle you will be the primary point of contact for your assigned external Recycle and Donations vendor partners. You will monitor incoming vendor disputes to process monitor escalations or inquiries from vendors or operations sites and resolve and develop new ways to drive Amazon to our Zero Waste Goals. You will also identify continuous improvement projects to work on to reduce costs increase recovery or invent and simplify our business. You will also have the opportunity to work crossfunctionally across external vendors and internal operations ACES product tech and finance teams. Lastly you will be able to dive deep into data to find new opportunities to escalate roadblocks and risks to both business and external vendors.

Key job responsibilities
Own and optimize one of the teams standard work programs (e.g. data management/queries contracts transportation finance)
Handle site transportation escalations and oversee trailer availability management to maintain smooth operations
Serve as primary POC between sites and vendors facilitating effective communication to find winwin solutions
Drive process automation and standardization initiatives to improve operational efficiency
Coordinate and oversee trial load programs to evaluate new shipping solutions and partners
Process and track Purchase Orders (POs) and invoices
Perform physical and GPS auditing driving compliance to vendor agreements
Manage internal and external case tracking
Monitor and report on revenue metrics and track commodity rates
Handle Accounts Receivable (AR) and Accounts Payable (AP) responsibilities
Maintain accurate project tracking and status updates through Asana ensuring timeline adherence and stakeholder communication
Run SQL queries in Hubble to generate reports related to ship method removals or other inquiries
Work closely with Product Owners Tech Finance Product Safety Legal ACES and Operations partners


A day in the life
You will get the opportunity to work crossfunctionally with Site Operations Finance Product Tech organizations. You will also get to work with external vendors who are business2business (B2B) vendors of Amazon. Your work is dynamic in nature works at scale across the network and has both standard work and proactive projects. We have big true north goals where you work daily on finding ways to proactively achieve them. Lastly you will dive deep into business performance input and defect metrics for your business to find ways to drive continuous improvement.

About the team
As a member of the US Recycle Donations and Zero Waste team you will get to work in a team environment where everyone works to support one another to achieve our goals of zero cost of returns and zero waste. While you will have your own goals and objectives we tend to work collaboratively as necessary and have mechanisms in place to track your projects goals and business performance.

2 years of program or product management experience
Analytical skills with experience using Excel (analysis using aggregate functions and pivot table)
Good communication skills both verbal and writing (ability to communicate clear and coherent narratives)
Highly organized ability to provide regular status updates and balancing invoicing payment receipts transportation requests vs and compliance audits
Ability to travel to Amazon and Vendor locations as needed (up to 65 travel)

Advanced Excel (Macros/VBA)
Experience in MS Access and SQL
Knowledge of visualization tools like QuickSight Tableau etc.
Experience in mixed material recycling or nonprofit support


Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $52700/year in our lowest geographic market up to $112500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.