Child Support Assistant IIIIII

Duties may include but are not limited to the following.
For Child Support Assistant I duties are performed at the trainee level:

• Assists Child Support Specialists in processing cases and preparing cases for court action according to established routine and procedures.
• Operates and uses an automated system to input and extract information and generate reports and documents.
• Develops organizes and distributes documents for child support cases.
• Establishes and maintains child support files.
• Interviews individuals to obtain pertinent information related to child support cases.
• Responds to general inquires from the public.
• Contacts and retrieves relevant information from other jurisdictions.
• Processes and distributes incoming correspondence redirecting complex mail and/or transactions to other staff.
• Assists with the location of parents and the establishment of parents support capability.
• Performs related duties as assigned.

• Basic arithmetic.
• English usage grammar and spelling.
• Use of computer terminals and basic data input and retrieval mechanisms.
• Good public relations techniques.

• Perform basic arithmetic calculations.
• Exercise tact diplomacy and flexibility.
• Understand and follow written and oral instructions.
• Maintain accurate records and files.
• Operate computer equipment.
• Work with computer databases and programs common to child support enforcement activities.
• Read interpret and apply policies procedures and regulations.
• Maintain confidentiality.
• Establish and maintain effective working relationships.

Child Support Assistant I:

One 1 year of fulltime general clerical experience.

Training & Experience Examination Weighted 100

The Training & Experience Examination is designed to elicit a range of specific information regarding each candidates knowledge skill abilities and potential to effectively perform the duties relative to the classification. Responses to the questionnaire will be assessed based on predetermined rating criteria. All applicants must complete the entire examination to receive a score. To obtain a position on the eligible list candidates must receive a minimum rating of 70 on the examination.

Examination administration and processing time is approximately two weeks after the closing date of the job bulletin.

• The ability to speak read and write Spanish in addition to English would be an asset in this position but is not required. Applicants for English/Spanish bilingual designated positions must take and pass the bilingual proficiency examination administered by CalHR.
• A valid drivers license may be required at the time of appointment and employees may also be required to drive their own car provide proof of car insurance and a DMV clearance. Individuals who do not meet this requirement due to a disability will be reviewed on a casebycase basis.
• Position may require preemployment drug testing physical examination and fingerprinting for a background investigation.
• Government agencies accessing US government information which include federal tax information must ensure that background investigation requirements for all agency employees and contractors that have access to federal tax information are consistent to the IRS background investigation requirements for access to federal tax information. A background check may be required if the position requires access to these types of records. Background requirements consist of three components which include fingerprinting citizenship verification and local law enforcement checks. State agencies must conduct investigation during time of hire and ensure a reinvestigation is conducted 10 years from the date of the previous background investigation for each employee that has access to federal tax information.