Service Centre Analyst Temporary - Vancouver Head Office -
Service Centre Analyst Temporary - Vancouver Head Office -
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Job Description
We are proud to be selected as one of B.C.s Top Employers once again!
If you are looking for an opportunity to contribute your experience knowledge and passion in a meaningful way CLBC is the place for you!
Term/Status: This is a temporary role with an anticipated end date of October 30 2026
Salary: Info Systems R18 / $36.27 to $41.10 per hour which includes a 3.3 temporary market adjustment
Location: Vancouver Head Office (hybrid after passing a 6month probation)
Community Living British Columbia (CLBC) is a Crown corporation responsible for arranging supports and services for adults with developmental disabilities and their families. CLBC staff strive to advance the vision of Communities of belonging lives with connection.
At CLBC we are committed to fostering a diverse equitable inclusive and accessible workplace. We encourage applications from all people with relevant skills including women Indigenous peoples persons with disabilities racialized people and those who identify as 2SLGBTQ2IA. For accommodation needs please contact at any stage of the hiring process.
Visit our Careers at CLBC page to learn more about working at CLBC what we offer and tips for the interview process.
About the Opportunity:
As a Service Centre Analyst you will work as part of a collaborative team to support the daily operations of the CLBC Service Centre. You will provide frontline information technology support and problem resolution services (tier 1 and escalation to tier 2 in a centralized multiplatform support environment.
Key Responsibilities:
- Provide frontline information technology support troubleshooting and problem resolution services.
- Identify analyze and diagnose specific problems for a variety of technologies and application platforms.
- Record track and communicate incidents and service requests; escalate to management as required (in line with the incident management process).
- Perform user provisioning and deprovisioning in a variety of CLBC lineofbusiness applications and core government systems.
- Understand and utilize the principles of ITIL in resolving user issues related to applications and websites as well as hardware software and network issues.
- Monitor and meet targets identified in service level agreements including areas such as response time performance measurements and hours of operation.
- Communicate with the user community regarding system availability outages procedural changes change management concerns and technologyrelated updates and upgrades.
What you will bring:
- A degree in Information Technology Computer Science Business or a related discipline and at least 1 year of related experience
(or a diploma with 2 years of related experience or an equivalent combination of education training and experience) - Knowledge of hardware software networks and enterprise applications with the ability to learn CLBCs Line of Business applications and core government systems
- Experience delivering frontline IT support in a multiplatform environment
- Familiarity with IT service management processes such as incident management and user provisioning
Understanding of ITIL principles and their practical application in service environments
Were also looking for:
- Indepth understanding of employment standards human rights legislation and legal considerations in recruitment
- Strong customer service orientation with the ability to communicate technical information clearly and professionally
- Excellent troubleshooting problemsolving and analytical skills
- Proven ability to organize prioritize and manage a high volume of diverse tasks in a dynamic environment
- Comfort with documenting procedures and contributing to continuous improvement of business processes
- Ability to collaborate with technical teams and liaise with internal and external users across various locations
Benefits Include:
At CLBC we value our temporary employees and offer:
- Additional pay instead of benefits plus 6 vacation pay on your earnings
- Up to five paid sick days after 90 days of employment
- Access to the BC Public Service Pension Plan when eligible
- Wellness supports including an Employee and Family Assistance Program
- A flexible hybrid work model that balances office and remote work
- Discounts on travel cell phones and more!
Additional Info:
At CLBC we are committed to providing equitable compensation recognizing that salary negotiation can be a barrier for some groups. We engage in an objective analysis to determine a starting salary that is grounded in principles of equity and fairness
Successful applicants are subject to a Criminal Record Check.
Closing date: Until filled
Required Experience:
IC
Employment Type
Temp
