Production Support Principal Associate - Capital One Software Remote
Production Support Principal Associate - Capital One Software Remote
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Job Description
Ever since our first credit card customer in 1994 Capital One has recognized that technology and data can enable even large companies to be innovative and personalized. As one of the first large enterprises to go allin on the public cloud Capital One needed to build cloud and data management tools that didnt exist in the marketplace to enable us to operate at scale in the cloud. And in 2022 we publicly announced Capital One Software and brought our first B2B software solution Slingshot to market.
Building on Capital Ones pioneering adoption of modern cloud and data capabilities Capital One Software is helping accelerate the data management journey at scale for businesses operating in the cloud. If you think of the kind of challenges that companies face things like data publishing data consumption data governance and infrastructure management weve built tools to address these various needs along the way. Capital One Software will continue to explore where we can bring our solutions to market to help other businesses address these same needs going forward.
Job Summary:
We are seeking a highly skilled and motivated Production Support Principal Associate to join our Capital One Software Support team in a fastpaced Software as a Service (Saas) organization. As a key member of our technical support group you will play a critical role in ensuring the reliability performance and optimal functionality of our SaaS product. The ideal candidate should have a strong background in system engineering troubleshooting and customer support.
Responsibilities:
Provide advanced technical support for complex issues addressing system and applicationrelated challenges.
Familiarity with microservices architecture understanding how to support and troubleshoot microservicesbased applications.
Proficient in writing and executing SQL script to extract and analyze data.
Diagnose and resolve software issues in a timely and efficient manner to meet service level agreements (SLAs).
Monitor system performance and proactively identify potential issues before they impact users.
Create and maintain comprehensive documentation related to troubleshooting procedures system configurations and support processes.
Share knowledge with team members and contribute to the development of training materials.
Work closely with crossfunctional teams including software developers product managers and platform engineers to address and resolve complex technical issues.
Collaborate with Level 3 support to perform root cause analysis and contribute to longterm solutions.
Communicate effectively with customers to understand and troubleshoot issues providing timely updates and resolutions.
Ensure a high level of customer satisfaction through professional and courteous interactions.
Identify opportunities for automation to streamline repetitive tasks and enhance efficiency.
Contribute to continuous improvement initiatives suggesting and implementing process enhancements.
Participate in oncall rotations to provide 24/7 support for major incidents.
Respond promptly to emergency situations contributing to swift resolution and minimizing downtime.
If you are a highly analytical and collaborative individual with a passion for ensuring the seamless operation of SaaS solutions we invite you to apply for this challenging and rewarding position. Join us in delivering exceptional support to our clients and contributing to the success of our innovative SaaS products.
Basic Qualifications:
Bachelors degree in Computer Science Information Technology or a related field.
At least 4years of system engineering experience
At least 3 years of software troubleshooting or software customer support experience
Preferred Qualifications:
1 year of experience with Snowflake and Databricks
Experience with scripting languages (Python Bash)
3 years of experience in DevOps Engineering
3 years of experience with public cloud technologies
2 years of experience using monitoring tools (AWS Cloudwatch Splunk New Relic)
AWS Certified Solutions Architect Associate Certification.
At this time Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum fulltime annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for parttime roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Remote (Regardless of Location): $106700 $121700 for Lead Support SpecialistCandidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.
This role is also eligible to earn performance based incentive compensation which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total wellbeing. Learn more at theCapital One Careers website. Eligibility varies based on full or parttime status exempt or nonexempt status and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy childbirth or related medical conditions) race color age national origin religion disability genetic information marital status sexual orientation gender identity gender reassignment citizenship immigration status protected veteran status or any other basis prohibited under applicable federal state or local law. Capital One promotes a drugfree workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries including to the extent applicable Article 23A of the New York Correction Law; San Francisco California Police Code Article 49 Sections; New York Citys Fair Chance Act; Philadelphias Fair Criminal Records Screening Act; and other applicable federal state and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting ator via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital Ones recruiting process please send an email to
Capital One does not provide endorse nor guarantee and is not liable for thirdparty products services educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Required Experience:
Staff IC
Employment Type
Full-Time
