IT Senior Application Support Analyst

Compensation Range (Colorado only):
$84930.00 $93870.00

Any Employment Offers are Contingent Upon Successful Completion of the Following:

• Verification of Work Authorization and Employment Eligibility
• Substance Abuse Screening
• Physical Exam (if applicable)
• Background Checks for Badging/Security Clearances (if applicable)

About Hensel Phelps:

Founded in 1937 Hensel Phelps specializes in building development construction and facility services in markets ranging from aviation to government commercial transportation critical facilities healthcare and transportation. Ranked #1 in aviation and #6 overall general contractor in 2024 by BDC Hensel Phelps is one of the largest employeeowned general contractors in the country. Driven to deliver EXCELLENCE in all we do and supported by our core values of Ownership Integrity Builder Diversity and Community Hensel Phelps brings our clients visions to life with a comprehensive approach that begins with innovative planning and extends throughout the life of the property.

Position Description:

The IT Senior Application Support Analysts role is to ensure the stability integrity and efficient operation of the inhouse information systems that support core organizational functions. This is achieved by maintaining supporting and optimizing all networked software and associated operating systems. This individual will apply proven communication analytical and problemsolving skills to help identify communicate and resolve systems issues to maximize the benefit of IT systems investments.

Position Qualifications:

Formal Education & Certification

• College diploma or university degree in the field of computer science information systems and/or 7 years equivalent work experience.

Knowledge & Experience

• Indepth handson knowledge of and experience with enterprise and desktop applications including Microsoft office CRM systems HR systems various financial systems.
• Experience having built/maintained software.
• Proven experience with troubleshooting principles methodologies and issue resolution techniques.
• Broad knowledge of programming languages and techniques including SQL/NoSQL.
• Able to develop and interpret technical documentation for training and end user procedures.
• Knowledge of trends in technology relating to software applications.
• Experience with building and maintaining databases for query and problem tracking.
• Good understanding of the organizations goals and objectives.
• Security awareness.
• Preferred experience with SAP and SuccessFactors.

Personal Attributes

• Highly selfmotivated and directed.
• Ability to absorb new ideas and concepts quickly.
• Good analytical and problemsolving abilities.
• Ability to effectively prioritize and execute tasks in a highpressure environment.
• Ability to conduct research into software development and delivery concepts as well as technical application issues.
• Ability to present ideas in businessfriendly and userfriendly language.
• Very strong customer service orientation.
• Excellent written oral interpersonal and presentational skills.
• Experience working in a teamoriented collaborative environment.

Essential Duties:

Strategy & Planning

• Work with executive team members decision makers and stakeholders to define business requirements and systems goals and identify and resolve business systems issues.
• Ensure compatibility and interoperability of inhouse computing systems.
• Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems.

Procurement & Deployment

• Design and deploy new applications and enhancements to existing applications software and operating systems.
• Perform costbenefit and return on investment analyses for proposed systems to aid management in making implementation decisions.
• Provide support for the testing of new and existing software applications under development or consideration for purchase.

Operational Management

• Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems
• Design and perform server and security audits system backup procedures and other recovery processes in accordance with the companys disaster recovery and business continuity strategies.
• Coordinate and perform indepth tests including enduser reviews for modified and new systems.
• Record track and document the problemsolving process including all successful and unsuccessful decisions made and actions taken through to final resolution.
• Communicate application problems and issues to key stakeholders including management development teams end users and unit leaders.
• Identify and learn appropriate software applications used and supported by the organization.
• Coordinate with department heads to assess departmental application training needs and objectives.
• Participate in the design development and delivery of software applications training programs and individual classes.
• Apply diagnostic utilities to aid in troubleshooting.

Benefits:

Hensel Phelps provides generous benefits for our salaried employees. This position is eligible for company paid medical insurance life insurance accidental death & dismemberment longterm disability 401(K) retirement plan health savings account (HSA) (HSA not available in Hawaii) and our employee assistance program (EAP). It also is eligible for employee paid enrollment in vision and dental insurance. Hensel Phelps also believes in the importance of taking time to recharge. As a result salaried employees are eligible for paid time off beginning upon hire. Salaried positions (project engineers and above) participate in an annual bonus plan subject to company and employee performance. Salaried employees (this is all salaried employees) are also eligible for a company cell phone or cell phone allowance in accordance with company policy. Further salaried employees (project engineers and above) also receive either a vehicle or vehicle allowance in accordance with Hensel Phelps on position location a cost of living adjustment (COLA) may also be included (subject to periodic review and adjustment).

Equal Opportunity and Affirmative Action Employer:

Hensel Phelps is an equal opportunity and affirmative action employer. Hensel Phelps shall not discriminate against any employee or applicant for employment on the basis of race color religion sex age national origin sexual orientation gender identity and expression domestic partner status pregnancy disability citizenship genetic information protected veteran status or any other characteristic protected by federal state or local law.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 601.35(c)

#LINW1

Required Experience:

Senior IC