Support Engineer Concessions Tech Amazon Customer Service - Concessions Team
Support Engineer Concessions Tech Amazon Customer Service - Concessions Team
Posted on :
23-04-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Are you interested in joining the team responsible for building some of Amazons Customer Service applications and innovating on behalf our customers Come help us work on world class software for our customers!
The Amazon Customer Service Concessions Tech team is seeking a Support Engineer to provide production engineering support. In Concessions Tech were focused on building scalable applications for use by our Customer Service Associates to best resolve customer issues including granting concessions (e.g. refund for a missing item in a shipment) when within policy. This role will directly impact our ability to deliver new experiences that improve the concessions experience. This role requires you to hit the ground running an ability to learn quickly and work on disparate and overlapping tasks will contribute to success.
Key job responsibilities
Key job responsibilities
Provide support of incoming tickets including extensive troubleshooting tasks with responsibilities covering multiple features and services
Work on operations and maintenance driven coding projects primarily in Java and Python.
Software deployment support in staging and production environments
Develop tools to aid operations and maintenance
System and Support status reporting
Ownership of one or more services or components
Customer notification and workflow coordination and followup to maintain service level agreements
Work with support team for handingoff or taking over active support issues and creating a team specific knowledge base and skill set
2 years of software development or 2 years of technical support experience
Experience scripting in modern program languages
Experience troubleshooting and debugging technical systems
Knowledge of web services distributed systems and web application development
Experience troubleshooting & maintaining hardware & software RAID
Experience with REST web services XML JSON
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The Amazon Customer Service Concessions Tech team is seeking a Support Engineer to provide production engineering support. In Concessions Tech were focused on building scalable applications for use by our Customer Service Associates to best resolve customer issues including granting concessions (e.g. refund for a missing item in a shipment) when within policy. This role will directly impact our ability to deliver new experiences that improve the concessions experience. This role requires you to hit the ground running an ability to learn quickly and work on disparate and overlapping tasks will contribute to success.
Key job responsibilities
Key job responsibilities
Provide support of incoming tickets including extensive troubleshooting tasks with responsibilities covering multiple features and services
Work on operations and maintenance driven coding projects primarily in Java and Python.
Software deployment support in staging and production environments
Develop tools to aid operations and maintenance
System and Support status reporting
Ownership of one or more services or components
Customer notification and workflow coordination and followup to maintain service level agreements
Work with support team for handingoff or taking over active support issues and creating a team specific knowledge base and skill set
2 years of software development or 2 years of technical support experience
Experience scripting in modern program languages
Experience troubleshooting and debugging technical systems
Knowledge of web services distributed systems and web application development
Experience troubleshooting & maintaining hardware & software RAID
Experience with REST web services XML JSON
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
