Truck Store Manager

At TMobile we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package this is Total Rewards. Employees enjoy multiple wealthbuilding opportunities through our annual stock grant employee stock purchase plan 401(k) and access to free yearround money coaches. Thats how were UNSTOPPABLE for our employees!

Job Overview
The manager provides daytoday operational oversight and leadership for TMobiles Mobile Showrooms employees. Through a strong Customer Focus establishes a loyal customer base and serves as Brand Ambassador in the community for the companys mobile showroom locations and events. Oversees event marketing process including; strategic planning creative development measurement and communication for TMobiles Mobile Showrooms. This role will be responsible for developing and executing events that support TMobiles brand business and communication objectives for the Mobile Showroom. The manager will develop relationships with local organizations and businesses in an effort to drive store traffic. Works cross functionally with multiple internal departments event properties agencies and seniorlevel leadership.

Job Responsibilities:

• Event Management Brand Ambassador Logistics PlanningManage and execute Mobile Showroom events from concept to post event. Establish event metrics measure and delivers results. Ensure the Mobile Showroom events align to broader program strategy & objectives. Leads mobile showroom employees to ensures an exceptional customer experience for all customers through an exciting energized atmosphere. Ensures customer satisfaction in all areas of sales and service with every transaction.
• Partner Event Management Onsite management for TPR locations Logistics Planning TrainingManage and execute Mobile Showroom events for branded retail partners to drive excitement awareness and store traffic. Work with store leader to establish event goals & objectives. Provide coaching on delivering world class customer service with sales reps and managers.
• Mobile Showroom Program ManagementIn partnership with corporate field local and retail channel marketing teams accountable for program ownership planning implementation and reporting that is on time and on brand. Customize events to the Mobile Showroom capitalizing on the unique opportunities inherit in th program. Leverages relationships with Corporate Marketing OEMS regional stores and local marketing teams to maximize impact of events that coordinate with regional/company initiatives.
• Community Outreach & SupportDirectly responsible for reaching out into the local community and business environment to network build the brand/awareness of the mobile showroom & company through relationships referrals and events. Identify opportunities where TMobile can benefit the community and create plans to meet the needs of the community. May be leveraged for emergency relief.
• Management scheduling hiring standard training etc. Talent Management Oversee store team including recruiting hiring firing and oversight. Responsible for creating or approving store schedule. Manage performance feedback by creating and delivering performance feedback to store employees directly or overseeing Associate Manager in creating and delivering feedback. Build store pride recognize and celebrate success of your team. Coaching Motivate and coach store team with oneonone coaching coaching in the moment and coaching monthly performance and guide IDP for reps. Share timely feedback to improve performance and encourage growth. Create and deliver performance feedback to store team. Ensure complete of training for store staff. Development Develop employees in your team to align to their interest and career goals sharing timely feedback to improve performance and encourage growth.

Education and Work Experience:

• High School Diploma/GED (Required)
• 24 years 3 Years Retail Management experience in high volume environment (Required)

Knowledge Skills and Abilities:

• Retail Store Management Experience working in high volume environment
• Event Management Manage and execute Mobile Showroom events from concept to post event
• Customer Engagement Advance Customer engagement and service capabilities
• Workplace Performance Passion integrity and energy necessary to create and dynamic work environment necessary to deliver a world class shopping experience
• Escalation Resolution Ability to think critically and react quickly and calmly in high pressure situations.
• Cross Functional Relationships Experience working with multiple support teams or corporate departments (i.e. HR Ops Training Marketing) to accomplish key tasks
• Retail Systems In depth knowledge and experience with retail systems and procedures
• Community Outreach Responsible for reaching out into the local community and business environment to network build the brand/awareness of the mobile showroom & company through relationships referrals and events

Licenses and Certifications:

At least 18 years of age
Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):Yes

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Base Pay Range: $66200 $119400

Corporate Bonus Target: 10

The pay range above is the general base pay range for a successful candidate in the role. The successful candidates actual pay will be based on various factors such as work location qualifications and experience so the actual starting pay will vary within this range.

At TMobile employees in regular nontemporary roles are eligible for an annual bonus or periodic sales incentive or bonus based on their role. Most Corporate employees are eligible for a yearend bonus based on company and/or individual performance and which is set at a percentage of the employees eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location TMobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and parttime employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays which total about 4 weeks for new fulltime employees and about 2.5 weeks for new parttime employees annually paid parental and family leave family building benefits backup care enhanced family support childcare subsidy tuition assistance college coaching short and longterm disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary longterm care insurance. We dont stop there eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about TMobiles amazing benefits check out.

Never stop growing!
As part of the TMobile team you know the Uncarrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable!

TMobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Uncarrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process please let us know by emailing or calling. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to nonaccommodation related requests.