Operations 24x7 Support Sr System Administrator-Night Shift WedsAlt - Sat 1730-0530ET

Abile Group has an exciting and challenging opportunity for Operations 24x7 Support (Sr System Administrator)Night Shift / Weds(Alt) SatETon a 10 year contract providing User Facing and Data Center Services supporting an Intelligence Community customer. All the personnel on the team will work together to support innovative design engineering procurement implementation operations sustainment and disposal of user facing and data center information technology (IT) services on multiple networks and security domains at multiple locations worldwide to support the IC mission.

The right candidate will possess the below skills and qualifications and be ready to handle all responsibilities independently and professionally.

• Conducts realtime proactive SLA Compliance monitoring of compute cloud and network resources across the enterprise.
• Responds triages and troubleshoots system alerts indicating issues with data center components.
• Conducts handson administration and triage of virtual machines hosts and other IT devices via vCenter and other virtualized management interfaces. Administration consists of but is not limited to: assessing all virtual resources consoling into virtual machines triaging virtual server issues and restarting virtual machines.
• Provides first contact response and initial resolution for all associated technical engineering lanes within the environment.
• Logs tickets and owns/escalates incidents resulting from infrastructure events.
• Manages and tracks of authorized changes throughout the Change Management life cycle.
• Troubleshoots accurately tracking and resolving assigned incidents.
• Creates and tracks trend reports.
• Creates and maintains standard operating procedures and operational reporting protocol for the purpose of communicating system and network health with upper management government customers mission partners service providers and agency executives.
• Interacts with vendors to coordinate the maintenance and replacement of hardware that effects high and critical priority systems and environments.
• Maintains extremely accurate high level reporting of all issues.
• Connectivity monitoring and SLA Compliance of cloudbased systems.
• Provisions thin client software.
• Actively contributes to continual improvement of IT Operations and processes.
• Shift(s):
  • Night Shift / Weds (Alt) SatET(Delta Team) 4 on 3 off / 3 on 4 off

Clearance Required: TS/SCI with ability to pass CI Poly.

Degree and Years of Experience: Bachelors Degree in Computer Science Information Technology or a related technical discipline or the equivalent combination of education technical certifications or training or work experience.

• 3 years of experience in systems administration.

Required Certifications:

• Must meet current DoD 8140 IAT Level II requirements or higher.
• Working knowledge and understanding of the ITIL V4 framework with the intent of attaining ITIL V4 Foundations certification.
  • Willingness to technically develop and gain additional technical certification is a must.

Required Skills:

• Effective investigation triage and troubleshooting of tier 2 issues in a virtual environment.

• Thrives in medium to high complexity environments demonstrating excellent problemsolving skills and adaptability.

• Exceptionally keen attention to detail.

• Has an eye for innovation and constantly looks for ways to make the delivery of service more efficient.

• Virtual host and Server administration. Experience with Linuxbased operating systems is a plus.
• Handson administration within a virtualized environment.
• Enterpriselevel monitoring suites/software (i.e. BMC BPPM/TrueSight HP NNM Splunk WhatsUp Gold Nagios etc.
• Maintaining detailed operational awareness of various crossfunctional technical disciplines.
• Working experience with ITSM software suites preferably ServiceNow.

Abile Group Inc. was formed in July 2004 to partner with the Intelligence Community and their Contractors in the areas of Enterprise Analytics & Performance Management IT & Systems Engineering and Program & Project Management. We have significant experience with the Federal Government and are an EDWOSB dedicated to our employees and clients. We are looking for high performing employees who enjoy providing advice and guidance along with solutions development and implementation support crafted by combining industry best practices with the clients subject matter experience and Abiles breadth of expertise.

Abile is committed to hiring the most qualified and best fit person for the job always has always will. Anyone requiring reasonable accommodations should email with requested details. A member of the HR team will respond to your request within 2 business days.

Please review our current job openings and apply for the positions you believe may be a fit. If you are not an immediate fit we will also keep your resume in our database for future opportunities.