Customer Success Specialist AWS Specialist and Partner Organization

We are seeking a Customer Success Specialist for the AWS Customer Success Center of Excellence (CS COE) to design and execute transformative customer success programs that drive scalable impact. In this role youll leverage customer journey frameworks enablement content and datadriven insights to deliver meaningful customer outcomes that enhance the AWS customer experience. This position offers high visibility and broad scope with the opportunity to empower AWS teams and partners to deliver exceptional customer success at scale. In this role you will develop and manage customer success programs health scoring systems and operational playbooks utilized across the CS COE. Youll create and maintain comprehensive reporting dashboards that inform Business Reviews Annual Planning forecasting and other cadenced metrics.

To succeed in this role you will bring program management expertise a datadriven mindset and strategic thinking. Our stakeholders are broad internal and external to AWS and distributed across the globe. We serve them with integrity and discipline and dedication to exceptional customer outcomes. You will collaborate effectively with internal endusers and crossfunctional teams to design customer success initiatives communicate effectively across multiple technical and nontechnical business units implement new success frameworks and deliver successfully against high standards. You should have a proven work ethic that drives the desired results. You will support several stakeholders including the extended AWS Leadership and the Partner teams. You need to have the ability to effectively communicate and collaborate with internal endusers and crossfunctional teams while managing complex programs. You will be comfortable with ambiguity in a fastpaced and everchanging environment and able to think big while paying careful attention to detail.

Key Skills:
Program management fundamentals
Data analysis and visualization
Content development and training delivery
Process design optimization and documentation
Customer success methodology expertise


Key job responsibilities
Design and execute tactical customer success programs and enablement content
Create and maintain customer journey frameworks and playbooks
Develop and manage health scoring systems and monitoring metrics
Build reporting dashboards and conduct data analysis
Support daytoday program implementation and tracking


About the team
AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small and midmarket accounts to enterpriselevel customers including public sector. The Worldwide Specialist Organization (WWSO) works backwards from customers to build and execute gotomarket plans that turn AWS ideas into multibilliondollar businesses and pride themselves on thinking big delivering exceptional results for our customers and working across AWS as #OneTeam.

Why AWS

Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Work/Life Balance

We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Inclusive Team Culture

Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.


Experience using data and metrics to determine and drive improvements
5 years of program or project management experience
Experience owning program strategy end to end delivery and communicating results to senior leadership
5 years of relevant work experience in program management customer success or related fields
3 years of experience with data analysis and creating reporting dashboards using tools such as QuickSight Tableau Power BI or Excel

Bachelors degree or equivalent in Business Administration Marketing Computer Science or a related discipline
Experience developing and managing customer health scoring systems
Familiarity with customer relationship management (CRM) platforms particularly Salesforce
Understanding of cloud economics and experience working with cloud services
Strong ability to develop and maintain working relationships with all levels of internal stakeholders
Experience with data analysis and basic SQL querying for insights generation
Familiarity with project management methodologies (e.g. Agile Scrum) and tools

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138200/year in our lowest geographic market up to $239000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.