IT Operations Manager
IT Operations Manager
Posted on :
23-04-2025
Employer Active
1 Vacancy
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Job Description
The IT Operations Manager is responsible for overseeing the daily operations of the IT infrastructure and support services within Culture Kings. This role ensures the seamless functioning of IT systems networks and applications to support business operations enhance customer experience and drive efficiency. The IT Operations Manager will manage IT support teams oversee system performance implement security measures and collaborate with stakeholders to optimize IT services.
Key Strategic Objectives: IT Ops & Infrastructure Management
- Oversee the maintenance monitoring and optimisation of IT systems networks and hardware to ensure business continuity.
- Ensure uptime availability and performance of critical retail IT systems including POS (Point of Sale) systems inventory management and ecommerce platforms.
- Manage IT service desk operations ensuring timely resolution of technical issues across retail stores warehouses and HQ.
- Develop and implement IT policies procedures and best practices to align with business needs and industry standards.
Key Strategic Objectives: Team Leadership & Vendor Management
- Lead and manage a team of IT support professionals providing guidance training and performance management.
- Collaborate with external vendors service providers and partners to ensure the delivery of reliable IT services and solutions.
- Negotiate contracts with IT vendors and ensure costeffective procurement of IT equipment and services.
Key Strategic Objectives: Security & Compliance
- Ensure IT security measures are in place including firewalls antivirus software data encryption and access controls.
- Implement and maintain compliance with industry regulations and company policies regarding data protection and cybersecurity.
- Conduct regular security assessments risk analyses and system audits to identify vulnerabilities and mitigate potential threats.
Key Strategic Objectives: Strategic Planning & Improvement
- Work closely with senior management to develop IT strategies that align with business goals and drive operational efficiency.
- Evaluate emerging technologies and recommend solutions to enhance business performance and customer experience.
- Develop and manage IT budgets forecasting costs and identifying areas for costsaving and optimization.
- Lead ITrelated projects including system upgrades migrations and digital transformation initiatives.
Skills & Experience
- Strong technical expertise in IT infrastructure networking cloud computing and cybersecurity.
- Experience managing IT operations in a retail environment including POS systems and ecommerce platforms.
- Leadership and team management skills with the ability to mentor and develop IT staff.
- Excellent problemsolving skills and the ability to troubleshoot complex IT issues effectively.
- Strong vendor management and negotiation skills.
- Ability to communicate effectively with technical and nontechnical stakeholders.
- Knowledge of ITIL frameworks project management methodologies and industry best practices.
APPLY NOW!
There has never been a more exciting time to join Culture Kings as we expand innovate and continue to be the most soughtafter streetwear retailer on the market! If this is the opportunity youve been waiting for we want to hear from you. Please apply now with your CV outlining your experience and why you believe you are the right fit for the role.
#CultureKings #CultureKingsCareers
Culture Kings Inc. is an Equal Opportunity Employer (EOE). Were committed to a diverse and inclusive workplace and encourage applicants from all walks of life. Come join us different makes us better..
Required Experience:
Manager
Employment Type
Full-Time
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