Customer Success Manager
Customer Success Manager
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Salary Not Disclosed
1 Vacancy
Job Description
About Clipbook
- Clipbook is a venturebacked AI B2B SaaS research and analysis platform for communications and public affairs teams.
- We serve a diverse clientele with over 300 of the toptier businesses advocacy organizations PR and public affairs firms and nonprofits worldwide.
Key Responsibilities
- Onboard and educate new customers to ensure smooth implementation and fast timetovalue.
- Build and maintain strong relationships with key stakeholders to ensure satisfaction and loyalty.
- Identify and pursue opportunities for upselling and crossselling additional services or features to drive deeper client engagement and hit quarterly metrics.
- Own retention and renewal processes.
- Strategize crossfunctionally with sales and product team to ensure strong customer success operation.
Required Skills & Experience
- 25 years of relevant experience in a customer success manager account management or clientfacing position.
- Experience in public affairs public relations communications advocacy or nonprofits.
- Highly motivated and resultsoriented with intense responsiveness coachability and a strong drive to succeed.
- Excellent sales hustle; communication skills and energy.
- Basic familiarity with sales CRM or similar tools (e.g. HubSpot etc.
- Adaptability and willingness to thrive in a nimble executionfocused startup.
- Strong interpersonal skills ability to build rapport and maintain client relationships.
- Bachelors Degree
What We Offer
- Competitive salary full medical dental and vision benefits unlimited / flexible PTO policy bonuses for teamwide milestones 401(k).
- Location is preferably Chicago Washington DC or NYC.
- Some travel for key industry conferences and events; flexible PTO and sick days.
- A smart hard working and resourceful team;
- A profitably and rapidlygrowing startup with commercial rigor at its core.
- Fulltime role.
Required Experience:
Manager
Employment Type
Full-Time
