Catering Lead
Catering Lead
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Job Description
If you are someone that has a keen attention to detail loves serving guests (wherever theyre located) and wants to represent our brand well with onsite & offsite catering customers we want to talk to a Restaurant Catering Coordinator you own and are responsiblefor the successful of our catering customers (onsite & offsite).
In addition to owning this part of the business you will assist in operational roles and ensure remarkable customer experience.A successful coordinator must be mature patient and professional with a growth mindset at all must enthusiastically and passionately lead by example with integrity to build and develop a strong team with a standard of excellence.
Specific Duties & Responsibilities
In this role your time should be spent:
- Grow and Execute the Catering Business
- Maintain an Active Presence in our restaurant by supporting other leaders in all parts of the restaurant
Operational Responsibilities:
Catering:
- Ensure that the team has planned for the next day catering orders:follow up with customers for any questions write orders on the board for the kitchen ensure supplies are gathered and prepared with attention to detail drivers are scheduled and aware of any special instructions.
- Execute catering:work with the kitchen to ensure they are prepared and staffed for large catering orders jump in and assist kitchen when the first to handle delivery of catering orders but gather orders for all other drivers that you are not able to handle.
- Make sure all items have been rung through the register.
- Have all pickup orders and delivery orders together (condiments and utensils also to CFA standards).If you wont be there for the pickup/delivery assign a responsible person to be the contact for the order.
- Keep catering area organized & communicate well to the team that helps support catering.
- Put all TMS coolers and tables up before leaving for the day
- Follow up with catering customers to inquire about their experience.
- Identify potential catering customers
Restaurant:
- Support the business working in assigned positions during peak hours or periods of being short staffed.
Broader Leader Responsibilities:
- Work with the Sales & Marketing Director to execute the business strategy
- Execute the ChickfilA Winning Hearts Strategy
- Understanding of each key position in both the front and back of the restaurant
- Must be able to meet the physical demands of the position which includes but is not limited to standing for extended periods of time and lifting up to 50 lbs.
- Demonstrate knowledge of the brand and menu items.
- Maintain regular and consistent attendance and punctuality
- Follow ChickfilAs operational policies and procedures.
- All other duties as assigned.
Required Skills:
- Meet ethical integrity and character criteria of ChickfilA standards
- Strong Attention to Detail
- Ability to learn and follow brand strategy
- Positive attitude with a desire to serve others
- Treat all guests team members & leaders with: honor dignity & respect
- Selfmotivated and committed to personal growth
- Ability to work at a quick yet efficient and thorough pace
- Teamoriented adaptable dependable and strong work ethic
- Willingness to step outside of job role to assist in other roles
- Great communicator both in handling difficult situations and high volume pressure
- Proactive instead of Reactive
- Goal oriented and Results Driven
Measurements of Success (not limited to)
- Catering Sales Growth
- Catering Orders Completed/Delivered On time
- Catering Order Accuracy
- CEM Scores/Customer Satisfaction
Expectations:
- Must be over 18 with reliable transportation & clean driving record
Benefits:
- Hourly Rate:$17/hour
- Part Time
- 401K Contribution up to 3 employer match
- Employee Discount
- Catering Discount
Employment Type
Hourly
