Manager
Manager
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Job Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI.
We are inviting applications for the role of Manager Lead Management!
We are seeking a Manager to join our Commercial Operations team in Mumbai. This role combines lead management and data management with a primary focus on overseeing website lead management processes and ensuring seamless integration into Salesforce. The successful candidate will also be responsible for maintaining high data quality and standards within Salesforce supporting commercial operations and improving the overall usability of the CRM system.
Responsibilities:
Oversee and manage website leads ensuring accurate capture enrichment and seamless integration of webbased leads into Salesforce from web forms landing pages and other digital sources.
Interact directly with stakeholders regarding lead queries and daytoday activities.
Collaborate with the marketing and sales teams to ensure leads are routed correctly followed up on and tracked through the sales pipeline.
Create and share monthly quarterly and yearly progress reports with stakeholders and discuss areas for improvement.
Liaise with integrated marketing team members to ensure smooth integration and data flow between marketing data platforms and Salesforce. Identify gaps and work with teams to resolve any issues on a priority basis for effective integration.
Contribute to the testing and analysis of design and business requirements (Static Testing) using established processes standards practices and procedures of the Change function.
Explore best practices and tools to continuously improve existing data processes and data for efficient gotomarket operations.
Excellent knowledge and experience in Salesforce data reports and dashboards.
Establish and develop process documents and workflows ensuring proper quality frameworks are in place.
Guide and train internal team members on Lead Management and Data Processes and related best practices.
Qualifications we seek in you.
Minimum qualifications
Graduate/. IT/. Math/BCA/MCA (preferred).
Willing to work in the UK/US shift as per business requirements.
Relevant years of experience in handling business leads and data operations.
Strong written and verbal communication skills.
Excellent stakeholder management skills proven project management experience and working knowledge of the service delivery model.
Proficiency in Salesforce data processes with prior experience using data management tools such as Demand Tools Salesforce Data Loader SOQL queries and Data Import Wizard.
Proficiency in advanced Salesforce reporting including custom reports and dashboards. General knowledge of Salesforce technical configuration and administrative terminologies.
Good understanding of digital marketing terms and concepts.
Salesforce certification is nice to have but not mandatory.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. Get to know us at and on X Facebook LinkedIn and YouTube.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Required Experience:
Manager
Employment Type
Full-Time
