Commercial HVAC Service Operations Lead
Commercial HVAC Service Operations Lead
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Salary Not Disclosed
1 Vacancy
Job Description
Country:
United States of AmericaLocation:
CAV03: CCSAshburn VA 21750 Red Rum Dr Ashburn VA 20147 USACarrier Global Corporation global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning weve led in inventing new technologies and entirely new industries. Today we continue to lead because we have a worldclass diverse workforce that puts the customer at the center of everything we do. For more information visit follow Carrier on social media at@Carrier.
About this role
Carrier Commercial Service has an opening for an experienced Service Operations Lead for our Washington DC location. The ideal candidate for this role will have the ability to leverage technology to enhance the communication and operational efficiency of the service branch.
Role Responsibilities:
- Administer service contracts to optimize profits verify obligations are met ensure customer satisfaction and retention
- Proactively monitor pursue and assist with the selling of field service and repair opportunities to ensure pullthrough revenue goals are met
- Assist leadership in driving on time within budget completing service jobs
- Manage all time charged to jobs including Procard transactions (billable vs nonbillable)
- Manage accounts receivable and assist with the resolution of customer billing disputes
- Procure parts and materials for scheduled maintenance repairs and emergency service calls
- Manage warranty and startup jobs
- Complete booking of new jobs and set up billing plans
- Review open orders daily to ensure timely completion of jobs
- Ensure timely and accurate billing of projects service contracts T&M and fixedprice jobs
Required Qualifications:
- High School diploma or GED
- Must have a valid Drivers License
- 2 years of customer service experience
- 6 moths experience handling AR/AP for a site
Preferred Qualifications:
- 2 years of relevant HVAC service industry experience preferred
- Strong experience in Microsoft Office Suite Salesforce and SAP
- Bachelors degree in Business Management or relevant field preferred
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RSRCAR
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other federally protected class.
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Employment Type
Full-Time
