Customer ServWarehouse Associate

Customer Service/Warehouse Associate

BENEFITS: Medical Dental Vision 401K

Shift: 7:304:30 with a 1hour meal break

Compensation: $26/hr

AHF Products has a job opportunity for a CSR/Warehouse Associate to be located in Silverthorne CO. Reporting to the Branch Manager the CSR/Warehouse Associate will play a crucial role in the daytoday sales activities of the branch.

JOB DUTIES:

• Provide clients with an unsurpassed level of customer service expertise and convenience throughout the sales and completion process.
• Always maintain a professional appearance and attitude.
• Answer phones and greet clients as they enter the customer service area.
• Process customer orders efficiently and accurately.
• Ensure that all orders are updated with the proper status code(s).
• Maintain the open order/quote reports follow up on backorders.
• Call customers to communicate on order status and ETAs.
• Liaison with outside sales reps. and managers.
• Solve customer problems with a sense of urgency and accuracy.
• Communicate effectively with customers and coworkers.
• Schedule delivery and reminder calls to customers.
• Complete projects or assignments as delegated by the supervisor.
• Back up to other positions within the department when needed.
• Maintain an organized clean and efficient work area and work environment.
• Scan all paperwork into Imaging (POs receivers PODs).
• Follow quality service standards and comply with procedures rules and regulations.
• Process package and ship orders accurately and in a timely manner.
• Organize stock and maintain inventory and supply rotating inventory as necessary.
• Accurately examine incoming and outgoing shipments to vendors customers etc.
• Restocking shelves by forklift ladders or by hand.
• Assist with inventory control as needed.
• Have an energetic outgoing and friendly manner
• Abide by all company safety and hygiene regulations.
• Be willing to learn new tasks and responsibilities and must be able to adapt to change.
• Take initiative and work well with minimal supervision.
• Ability to solve customer problems with shipments and orders.
• Process paperwork necessary for transferring inventory to maintain proper inventory documentation.
• Being comfortable with a computer is required.
• Perform cycle counts
• Any other duties as assigned

JOB QUALIFICATIONS:

• Must be 18 years of age.
• Forklift certification or can train to learn the skill.
• High school diploma or equivalent
• Distribution environment experience preferred.
• Excellent organizational skills with attention to detail.
• Positive attitude and strong work ethic.
• Good interpersonal skills in dealing with employees.
• Must be able to work overtime as necessary.
• Great communication skills with ability to relate to a wide variety of customers from homeowners to builders to architects & designers.
• Strong problemsolving skills.
• Selfdriven with a high level of energy and enthusiasm.
• Excellent relationship selling/customer focused sales abilities.
• Solution oriented with exceptional follow through.
• Good basic math skills (including ability to take accurate measurements)
• Proficient with Windows based computer applications.
• Ability to perform well in a detail oriented fast paced environment.
• Must be able to pass a mandatory preemployment drug test physical and background check.

PHYSICAL DEMANDS:

• Frequently working in extreme weather conditions (hot and cold).
• Occasionally you will be expected to lift up to 5075 pounds.
• Occasionally working outside for a certain period of time.

MENTAL DEMANDS:

• Think analytically
• Make decisions
• Develop options and implement solutions
• Work with a team
• Maintain regular and punctual attendance (consistent with ADA and/or FMLA)
• Attention to detail
• Communicate effectively
• Multitask in a fastpaced environment
• Work with a Sense of Urgency

AHF PRODUCTS:

AHF Products provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

AHF Products is a leading hard surface flooring manufacturer in the USA with a family of trusted brands serving the residential and commercial hardwood tile and vinyl flooring markets. With decades of experience in awardwinning flooring design product development manufacturing and service we create quality flooring to last for generations through inspiring designs innovation and a deep commitment to outstanding customer service. Our residential flooring brands include Bruce Armstrong Flooring Hartco Robbins LM Flooring Capella HomerWood Hearthwood Raintree Autograph Emily Morrow Home tmbr Crossville and Crossville Studios. Our commercial brands include Bruce Contract Hartco Contract AHF Contract Armstrong Flooring Parterre Crossville and Crossville Studios. Headquartered in Mountville Pennsylvania with manufacturing operations across the United States and in Cambodia AHF Products employs over 3000 dedicated team members.

Required Experience:

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