ServiceNow Developer I - IS Admin - Full Time 8 Hour Days Non-Exempt Non-Union

The ServiceNow Developer Senior will be responsible for development core configuration maintenance and technical expertise of a strategic enterprise ServiceNow implementation including ITSM ITBM ITOM GRC and other modules as required. The ServiceNow Developer Senior will own the development tasks of the solution based on integration of ServiceNow with other platforms (e.g. Cerner BS). Working closely with enterprise architects product owners and business partners the incumbent will drive technical design and implementation to effectively meet use cases within the ServiceNow platform. Incumbent will be able to adapt to client needs support the implementation of the ServiceNow roadmap recommend improvements and work with the team to build upon the existing ServiceNow foundation. The incumbent will demonstrate a deep understanding of best practice configuration principles within ServiceNow and possess a keen awareness of the balance between configuration/customization and the potential risks to the platform.

Essential Duties:

• Evaluate demand enhancements breakfix requests and provide expertise & solution.
• Bridges the gap between business and technology ensuring the common understanding and alignment of both to include functional and nonfunctional requirements (quality attributes scalability interfaces constraints etc..
• Lead ServiceNow technical design.
• Leads testing for SNOW projects enhancements sprints and upgrades.
• Analyze events documentation requirements and needs to design and develop solutions to solve problems and/or meet organizations needs.
• Responsible for designing coding and modifying according to a clients specifications.
• Creates SNOW dashboards and reports leveraging the SNOW Performance Analytics module
• Trains and mentors teams around technologies/systems/processes.
• Collaborates with departmental leaders and leads crossfunctional teams and departmental teams to drive optimal results.
• Other duties as assigned.

Required Qualifications:

• Req High School or equivalent

• Req 1 2 years Experience in supporting ServiceNow Application Suite covering ITSM ITOM and ITBM or in a clientfacing environment interacting with senior leadership at the department and/or organization level.
• Req Experience with development & configuration of service catalog items workflows UI policies client scripts notifications surveys SLAs metrics reports and dashboards.

• Req Must have strong knowledge of JavaScript HTML SQL and databases
• Req Understanding of Change Management Configuration Management and Release Management as it relates to ITIL
• Req Strong knowledge of project and software development methodologies / techniques
• Req Good organizational and analytical skills with ability to prioritize multiple activities in a rapidly changing environment
• Req Strong written and oral communication skills
• Req Strong interpersonal relationship building skills able to work with a variety of people and groups in a constructive and collaborative manner.

Preferred Qualifications:

• Pref Bachelors Degree

Required Licenses/Certifications:

• Req Fire Life Safety Training (LA City) If no card upon hire one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance and with due consideration for patient and student safety. Please refer to theBackground Screening Policy Appendix Dfor specific employment screen implications for the position for which you are applying.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone ator by email at. Inquiries will be treated as confidential to the extent permitted by law.

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