Program Manager Risk Management AbeBooks Customer Operations and Success

The AbeBooks Customer Operations and Success (COS) team is seeking a skilled Risk Management Program Manager to own critical trust and compliance programs. The role focuses on protecting and enhancing our global customer base through customer advocacy analytical insight and strategic program management. This position requires a highly analytical selfstarter to drive significant impact through datadriven strategic decisionmaking and program implementation. As a structured thinker and strong collaborator you will partner closely with crossfunctional stakeholders across program management product tech legal and operations teams.

With a strong focus on customer experience you will manage multiple competing priorities in a fastpaced innovative environment continuously seeking ways to improve processes and better serve our global community. Youll excel at breaking down complex ambiguous problems into simple actionable solutions with a keen sense of urgency. The ability to effectively manage your time influence stakeholders build consensus around roadmaps and drive implementation at scale is essential. This work includes developing project plans facilitating productive meetings delivering clear communications and reporting on progress and results. Youll need to balance structured planning with the ability to be spy and move quickly when situations demand it. Bring your analytical mindset collaborative approach and exemplary communication skills to build trusted relationships across all levels of the organization.


Key job responsibilities
Own and execute customer trust and compliance programs
Transform complex regulatory requirements into clear business requirements and scalable solutions
Analyze program data using SQL Excel and visualization tools to monitor performance investigate trends and develop insights
Build and maintain reports and dashboards to track key metrics and deliver business reviews
Partner with product and tech teams to scope and implement trustbuilding features
Drive program adoption through stakeholder engagement and clear communication
Manage multiple highimpact initiatives while maintaining strong attention to detail

A day in the life
A typical day may involve:
Diving deep into data to uncover trends pain points and opportunities
Developing and implementing new compliance and abuse monitoring and prevention solutions
Facilitating working sessions with stakeholders to align on requirements and implementation plans
Reviewing program metrics and developing optimization strategies
Preparing updates on program progress and performance to present to senior leadership
Regularly reviewing the program roadmap and goals with stakeholders and leadership
Supporting and resolving complex customer trust compliance and regulatory escalations


About the team
AbeBooks an Amazon company is a global online marketplace for books with hundreds of millions of new used rare and outofprint books listed for sale by thousands of sellers. AbeBooks mission is to enable people to discover and own the books they love by bringing together the broadest selection of physical books anywhere.

Bachelors degree or equivalent
4 years of compliance program management legal governance audit risk/loss prevention or equivalent experience
3 years of defining and implementing process improvement initiatives using data and metrics experience
3 years of working cross functionally with tech and nontech teams experience
Experience developing program strategies and plans driving and influencing senior stakeholders experience
Advanced proficiency in SQL Excel and data visualization tools (e.g. Tableau)
Speak write and read fluently in English

Masters degree
Experience in trust and safety risk management or regulatory compliance programs
Knowledge of relevant regulations (e.g. GDPR CCPA EPR DAC7 6050W)
Strong understanding of ecommerce and online marketplace operations
Experience with programming languages like Python
Additional language skills (German French Italian or Spanish)

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation disability age or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary for this position ranges from $69700/year up to $116400/year. Salary is based on a number of factors and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. Applicants should apply via our internal or external career site.